The Cisco 6941 Unified IP phone is an excellent business phone for businesses small and large. Designed with the user in mind, this IP phone offers convenient and easy-to-use features to enable increased efficiency and productivity among workers.

Among the convenient features is Call Park. Call Park allows you to park (temporarily store) a call you receive on your phone, which you can then retrieve from another phone, like a phone at a co-worker’s desk or in a conference room.

There are two ways you can park a call on the Cisco 6941 Unified IP phone:

1. Park – Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager Express System.

2. Directed Call Park – Allows you to park and retrieve an active call in two different ways:

a. Assisted Directed Call Park – Allows you to park an active call by pressing a line button, which your system administrator sets up as a speed dial line.

With this type of directed call, you can monitor the status of the line (in-use, idle, or in Do Not Disturb state) using Line Status indicators.

b. Manual Directed Call Park – Allows you to park an active call by transferring it to a Directed Call number, which your system administrator sets up.

You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator), and then dialing the Directed Call number you used to park the call.

Note: Your system administrator sets up either the Directed Call Park or Park feature on your phone, but not both.

Park & Retrieve A Call Using Call Park
Call Park allows you to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on the system.
Note: Contact your system administrator for your call park slot number.

1. During a call, press the Park soft key and then hang up.
• For the duration of the call, your phone displays the call park number where the system stored the call.
2. Retrieve the call from any other Cisco Unified IP phone in your network by entering the call park number.
• If you do not retrieve the call within a certain amount of time (set by your system administrator), a reminder tone will sound on your phone, at which time you can resume the call by pressing the Resume soft key or by retrieving it from another phone.
• If you do not retrieve or resume the call within a specified amount of time (set by your system administrator) after the reminder tone, the call will be directed to another destination (set up by your system administrator), such as voicemail.

Park & Retrieve A Call Using Assisted Direct Call Park
Note: This feature is supported only in Cisco Unified IP Phone 6941, 6945, and 6961.

1. During a call, press the Transfer button.
2. Press the Directed Call Park line button.
3. Press the Transfer button. You have a limited time to retrieve the parked call before it reverts to ringing at the original number.
4. Retrieve the call as follows:

• Dial the retrieval park-slot extension.
• Dial the Directed Call number.

Example: If the park retrieval prefix is “77” and the Directed Call number is “6789“, enter 776789.

Park & Retrieve A Call Using Manual Directed Call Park

1. During a call, press the Transfer button.
2. Enter the Directed Call number where you will park the call.
3. Press Transfer to finish parking the call then hang up. You have a limited time to retrieve a parked call before it reverts to ringing at the original number.
4. Retrieve the call from any other Cisco Unified IP phone in your networks as follows:

• Dial the retrieval park-slot extension.
• Dial the Directed Call number.

Example: If the park retrieval prefix is “77” and the Directed Call number is “6789”, enter 776789.

And that is how you use Call Park on the Cisco 6941 Unified IP phone. See your system administrator for further questions.

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Tags: Call Park, Cisco 6941 Unified IP Phone, Feature, How to, Parking & Retrieving Calls