Transferring calls is an easy way to direct callers to the appropriate party, making customer service and business overall run smoothly. Learn how to transfer a call on the Avaya 18D Euro Style phone by following these simple steps.

To transfer a call to an extension, start by pressing the Transfer button (Transfr), and then dial the extension number. Next, you may do one of the following:

• To transfer the call without announcing it, you may hang up.

• To announce the call before transferring it, wait for the party to answer. When the called party answers, you may announce the call and then hang up to complete the transfer.

If you want to cancel the transfer and return to the call, press the INTERCOM button or the line button of the call you were transferring.

To transfer a call to a voice mailbox, press FEATURE 1 4, then dial the extension number and you may hang up.

And that is how you transfer calls on your Avaya phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

Tags: Avaya 18D Euro Style, Avaya phones, business phones, training videos, Transfer Calls, video tutorial