Conventional PBX phone systems may not cut it in the fast-paced, modern-day business world. For those with limited budgets or rapidly expanding businesses, cloud communications might be a better option. Cloud communications include VoIP phones systems in which data is stored in cloud servers. Here are some compelling reasons to make the switch to cloud telephony.

• Cost-Effective

These days, businesses are focused on reducing costs where they can and making the most of the bare minimum. Conventional PBX systems which require costly upgrades as businesses expand do not fit into this scenario. With cloud telephony, customers pay only for the services and applications they use, usually in the form of a monthly fee. Because you may add and remove these at any time, expanding or downsizing your system is quick and easy.

• Reliability

Service Level Agreements allow you to understand exactly what you are signing up for. These usually guarantee 24/7 assistance throughout the year. That is, should you encounter any issues, your provider is available to remedy the situation quickly and efficiently, minimizing down time for your business.

• Professional Assistance

What sets established businesses and fresh start-ups apart is often the absence of a structured communication network. The former often have the advantage as the latter may lack resources. This is where cloud telephony plays a role. Thanks to its cost-effective nature, small businesses can afford these services which provide a global standard response mechanism to ensure that consumers are always tended to. In addition, the enhanced communication strategy ensures better customer acquisition, retention, and ROI.

• Improved Connectivity

Cloud telephony allows your team to work remotely and in-office seamlessly. Employees can easily access data from anywhere at any time, without being caught off-guard or unprepared.

• Lower Probability of Unit Failure

With cloud computing, the probability of malfunction or damage is decreased since it does not have a single point of hardware. The system is closely monitored by your provider, who provides the necessary security and maintenance as needed. Traditional PBX systems are often housed on site, thus requiring your own staff to monitor and maintain the system and hardware.

Why did your business choose to switch to the cloud? How is it working for you? Share with us and your peers on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

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Tags: Benefits Of Cloud Telephony, Cloud, cloud telephony, communications