The ShoreTel 230 IP phone is a great addition to any office. Its smart design offers three line appearances, eight function keys, four soft keys, plus a headset jack. If your office relies heavily on voice communications, you may want to consider adding the ShoreTel 230 IP phone to your business phone system.

Follow along as we guide you through the steps of managing calls on the ShoreTel IP230 phone.

Placing Calls

• Using The Handset

To place an internal call, pick up the handset and dial the extension.

To place an external call, dial the trunk access code, then the phone number.

To end a call, hang up the handset.

• Using The Speakerphone

To place an internal call, press the Speakerphone button and dial the extension.

To place an external call, press the Speakerphone button and then dial the trunk access code followed by the phone number.

To end a call, press the Speakerphone button again.

•  Using The Headset

To place an internal call, press the Headset button and dial the extension.

To place an external call, press the Headset button and then dial the trunk access code followed by the phone number.

To end a call, press the Headset button again.

Please note that when an outbound call is placed, the soft key functions are different than when the phone is idle – they now allow you to Park the call or Hang Up.

Answering Calls
Ringtones, the blinking Incoming Call Icon, and the flashing red LED light in the top right-most corner of your phone all identify an incoming call on your phone.

A double ring signals an internal call, while a single ring signals an external call. The call key also blinks green.

If the information is available, the caller’s name and number along with the Incoming Call Icon will appear on your display (the caller’s name may be abbreviated to fit on one line).

• Using The Handset

To answer a call, pick up the handset when the phone rings.

To end a call, hang up the handset.

•  Using The Speakerphone

To answer the call, press the Speakerphone button. The LED in the button lights green.

To end a call, press the Speakerphone button again.

•  Using The Headset

To answer a call, press the Headset button. The LED in the button lights green.

To end a call, press the Headset button again.

•  Sending A Call To Voice Mail

When an incoming call arrives, a To VM soft key becomes available. Press the To VM soft key to send the caller directly to your voice mailbox.

•  Diverting A Call

You can send an incoming call to another extension or to an outside number without answering it.

1. Press Transfer.
2. Enter the number or press the extension’s custom key.
3. Press the Transf soft key to complete the transfer to an extension.

Answering Additional Calls
With the appropriate permissions, you can receive up to 16 incoming calls at once (the maximum number is set by your System Administrator).

If you receive an incoming call while you are on the phone, you can press the blinking call appearance button to answer the incoming call, and the current call will automatically be put on hold.

Alternately, if the phone is out of call appearance buttons, you can interact with multiple calls by repeatedly press the Hold button.

If you receive an incoming call while you are on another call, you will hear a beep on the call. To answer the incoming call and put the current call on hold, press the Hold button. To return to the previous call, press the call appearance key or press the Hold button again to toggle through the calls.

Transferring a Call
To transfer a call from your extension to another number:

1. Press the Transfer button. The call is then put on hold.
2. At the prompt, dial the number (or press the extension’s custom key, or use the Directory to find the party), then do one of the following:
   a. Complete a blind transfer by hanging up or by pressing the Transf soft key.
   b. Speak to the recipient before transferring by pressing the Conslt soft key. After consultation, press the Yes soft key to complete the transfer, or press the Cancel soft key to abandon the transfer and return to the original call.
   c. Consult by intercom by pressing the More soft key, and then pressing the Intcom soft key.
   d. Send the call to the recipient’s voice mailbox by pressing the More soft key, and then pressing To MB.

And that is how you manage calls on your ShoreTel IP230 phone. If you have any questions, please see your System Administrator.

To purchase the ShoreTel 230 IP phone or any of our other new and refurbished business phones and phone systems, please visit Startechtel.com or call 800-564-8045. For the latest news and updates, connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

Tags: Call Management, communication, Follow these steps, Guide, Manage Calls, ShoreTel 230 IP Phone