Businesses rely on quality telephone systems to stay connected. Aside from allowing employees to stay connected, phone systems are often the primary way in which customers contact businesses.

If you use the Comdial Impact 8024S phone within your business office, you have access to excellent calling features, such as transferring calls. Being able to easily transfer calls can improve customer service and decrease wait times. To learn how to transfer calls on your Comdial Impact phone, follow these steps.

Transferring Calls – Screened
Screened transfers involve you first identifying the caller to the party receiving the transfer before completing the transfer. This gives the party receiving the transfer the opportunity to prepare for the call.

If the telephone to which you are transferring the call is busy, you must recover the call yourself or choose one of several options that may be available at your station.

If a transferred call is not answered after a certain length of time (as set by the installer), it recalls to your telephone. Again, you have several options for servicing the returning call.

To screen and transfer a call to another telephone in the system:

1. Answer call.
2. Press TRANSFER/CONFERENCE (call is automatically placed on hold).
3. Dial extension number of telephone to receive transfer or press DSS button for that extension.
4. When intercom party answers, announce call.
5. Press SPEAKER to disconnect (if in speakerphone mode), or hang up.
6. The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone will ring with the transferred call after you hang up.

If the intercom party is busy, take one of the following steps (if made available at your telephone by installer programming):

1. Press RECON to reconnect the call to your station.
2. Press SOHVA to interrupt the call and tell the intercom party that a call awaits.
3. Press MSG to leave a message-waiting indication at the called station.

If the intercom party does not answer their telephone when ringing, take one of the following steps:

1. Press RECON to reconnect the call to your station.
2. Press MSG to leave a message-waiting indication at the station.

Transferring Calls – Unscreened
If you transfer a call without first announcing it, you are making an unscreened transfer.

To transfer an unscreened call to another system telephone:

1. Answer call.
2. Press TRANSFER/CONFERENCE (call is automatically placed on hold).
3. Dial extension number of telephone to receive transfer or press DSS button for that extension.
4. Press SPEAKER to disconnect (if in speakerphone mode), or hang up. The transfer will ring at the called telephone.NOTE: Unscreened transfers ring at busy telephones and wait to be answered.

If an unscreened transfer call is not answered and recalls your telephone, you can take one of the following steps:

1. Press HOLD to place the call on hold at your telephone.
2. Press ANS to return to the call.
3. Press SEND to retry the transfer.

Hot Transfer
A hot transfer is a type of screened transfer that is useful for transferring calls to people who need to work in a handsfree mode. A hot transfer involves you voice announcing the transfer over the speaker of the telephone that you want to receive the transfer. The system then releases the call to that telephone in a way that does not require the called party to retrieve that call (the call does not ring at the station).

Once you announce the call and the system completes the transfer, the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call.

If you make a hot transfer to a monitor telephone, you can voice announce the call over the telephone’s speaker, but the person receiving the outside line transfer will need to lift the handset to answer the call (the telephone will not ring after the announcement is made).

Note: You cannot make a hot transfer to a telephone if its user has enabled the Voice Announce Block feature. This telephone will automatically ring with the transfer requiring the intercom party to answer it as either a screen or an unscreened transfer.

To make a hot transfer to another telephone in the system:

1. Answer call.
2. Press TRANSFER/CONFERENCE (the call is automatically placed on hold).
3. Dial extension number of telephone to receive the transfer or press the DSS button for that extension.
4. Announce call.
5. Press TRANSFER/CONFERENCE.
6. Press SPEAKER to disconnect (if in speakerphone mode) or hang up. The person receiving the transfer then has the call.

Quick Transfer
The quick transfer method (when programmed by the installer) allows you to do an automatic screened or unscreened transfer of an incoming line call without pressing the TRANSFER/CONFERENCE button. The transfer occurs automatically whenever you answer a call and then dial the intercom number for the transfer location.

To do a quick screened transfer:

1. Answer call.
2. Dial intercom number for transfer location.
3. When party at transfer location answers, announce call.
4. Hang up, press RELEASE, or press SPEAKER button.

To do a quick unscreened transfer:

1. Answer call.
2. Dial intercom number for transfer location.
3. Hang up, press RELEASE, or press SPEAKER button.

And that is how you transfer calls on the Comdial Impact 8024S phone. Please see your System Administrator or Installer for further questions.

Find Comdial Impact phones and more telephone equipment from top manufacturers at Startechtel.com. Feel free to call 800-564-8045 to discuss your phone system options with a representative. For the latest news and updates, connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

Tags: Calling Features, Comdial Impact 8024S, Follow these steps, Transferring Calls