Call transfer allows you to redirect a call to the appropriate phone line. For businesses, this can greatly improve customer service as callers can be expediently directed to the department or team member they need.

Transferring calls is often considered a basic function, however, on the Intertel Axxess 550.8520 phone, there are also advanced options for this feature. These options include transferring calls to another extension, voice mail, or even an outside line. Follow along as we break down the steps to complete these tasks.

Transfer Calls To Another Extension

1. You may press TRANSFER or press ∞ and dial 346 to place the call on hold at the other phone.
2. Dial the desired extension number.
3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing key to return to the caller.

Note: If you are receiving a transferred call and the Transfer-To-Connect option is enabled for your phone, you are automatically connected to the transferred caller once the transferring party hangs up. If this option is disabled, you must press a CALL key to answer the transferred call.

Transfer Calls To Voice Mail

1. Press TRANSFER.
2. Dial the voice mail extension number.
3. You may either dial the desired mailbox number and hang up, or hang up and send the call to the voice mail menu (so that the caller can select the mailbox number).

Transfer Calls To An Outside Number

1. Press TRANSFER.
2. Select an outgoing line and dial the desired telephone number.
3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing key to return to the caller.

To Pick Up (Reverse Transfer) A Call

1. Lift the handset and dial 4.
2. Dial the extension or hunt group where the call is ringing or holding.

Note: If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number (available in versions 5.2 and later).

And that is how you transfer calls on the Intertel Axxess 550.8520 phone. For further information, please see your System Administrator.

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Tags: Call transfer, Features, How To Transfer Calls, Intertel Axxess 550.8520 Phone, Intertel Phones