NEC DSX business phones offer a bevy of exceptional features, which includes Call Forwarding. Call Forwarding can be helpful for those who may not always be around since it ensures that the user’s calls are covered when they are away from their work area.

Call forwarding on NEC DSX business phones permits an extension user to redirect their call to another extension. The types of Call Forwarding are:

• Call Forwarding When Not Answered – Calls ringing the extension forward when not answered.
• Call Forwarding When Busy Or Not Answered – Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.
• Call Forwarding Immediate – All calls to the extension forward immediately.

You can set up Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Call Forward Chaining
Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to 304, which in turn can forward all calls immediately to extension 302. Thus, any co-worker calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to voice mail, then callers to 301 or 304 go directly to 302’s mailbox.

Call Forwarding Cancel
Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding system-wide. The extension must have access level 4 or 5 set up – see your System Administrator for more information.

Call Forwarding Key
A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.

• While the extension is idle, press the key puts the extension in the Call Forwarding programming mode – the same as pressing INTERCOM and dialing *3.
  • If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6 seconds), Call Forwarding is automatically cancelled.
  • If the extension has Call Forwarding disabled, and the user press the key and waits (for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any).
• While the extension is busy, pressing the key switches Call Forwarding on and off.

Call Forwarding Key BLF
Flash Rate:

• Off – Call Forwarding is disabled.
• Fast Flash – The extension is in the Call Forwarding programming mode.
• Slow Flash – Call Forwarding is enabled at the extension.

Call Forwarding Toggle In A Personal Speed Dial Bin
If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Personal Speed Dial number for similar operation (without the BLF). To do this:

• While on hook, dial #77.
• Press the key for the Personal Speed Dial number you want to program + HOLD.
• For LINE/GRP/ICM, press INTERCOM + HOLD.
• For NUM, dial *3 + HOLD.
• For NA, enter a name of your choosing + HOLD.
• Press SPEAKER to exit.

While the extension is idle, pressing the key puts the extension in the Call Forwarding programming mode – the same as pressing INTERCOM and dialing *3.

• If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6 seconds), Call Forwarding is automatically cancelled.
• If the extension has Call Forwarding disabled, and the user press the key and waits (for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any).

Call Forwarding Confirmation Tone
Keyset users will hear a single confirmation beep after enabling or cancelling Call Forwarding. Single line telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding.

And that’s what you need to know about Call Forwarding on NEC DSX business phones. For more information, please see your System Administrator.

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Tags: business phones, Call Forwarding, Feature, How to, NEC DSX Phone, Use Call Forwarding