In busy offices, Call Transfer can be a very helpful business phone feature. It enables employees to direct incoming calls to the appropriate person or team for improved efficiency and expedited service.

On the Executone IDS M18 phone, the Call Transfer feature allows you to send a call (internal or external) to another extension. If you transfer a call to a busy extension, the call is automatically camped-on as soon as you hang up.

Transfer A Call
1. While you are on a call (internal or external), press the TR/CON key.
2. Dial the desired destination or press the DSS key for the desired extension. You can dial one of the following destinations:
• An extension number – a double tone is heard if the called extension is programmed to receive Voice Announced calls. Otherwise the called extension will ring. Announce the call if needed. If the extension is busy or there is no answer, you may reconnect to the outside call by pressing OUTSIDE LINE key, or to the internal call by pressing TR/CON. If you do not wish to inform the called extension of the call (screen the call), replace the handset after dialing the extension number.

NOTE: If the transferred call is not answered in the set Transfer Recall time, an outside line call returns to your extension. If the called extension is forwarded, the transferred call may forward and not recall.

• An orbit zone (dial 50 through 59)
• A hunt group (dial 4 + the 2-digit hunt group number)
• An ACD group (dial 47 + the 2-digit ACD group number or dial 477 + the 2-digit ACD group number to screen the call to an agent)
3. Hang up the handset.

In addition, the Dial By Name feature can be used to transfer a call to an extension.

Transfer A Call Using Dial By Name
1. While you are on a call (internal or external), press the TR/CON key.
2. Dial 8.
3. Dial the name of the individual starting with the first character of their name (as programmed in the Directory) and continuing until the system finds a unique match in the directory, and rings the desired station. The characters Q, Z, and a space are dialed by using 1. For example, to dial Quigley by name, dial 1 8 4 4 5 3 9.

A double tone is heard if the called extension is programmed to receive Voice Announced calls. Otherwise the called extension will ring. Announce the call if needed. If you do not wish to inform the called extension of the call (screen the call), replace the handset after dialing the extension number.

NOTE: If the transferred call is not answered in the set Transfer Recall time an outside line call returns to your extension. If the called extension is forwarded the transferred call may forward and not recall.

4. Hang up the handset.

Transfer To VMS
VMS is an optional feature which provides the telephone system with an integrated voice message system. You can transfer an outside line call to the VMS, and allow the caller to follow voice prompts to check their messages or leave messages for other users. An outside line call can also be transferred directly to a VMS mailbox. Certain configurations also allow internal calls to be transferred to VMS and directly to VMS mailboxes.

Transfer A Call To The Voice Mail System
1. While connected to a call, press the TR/CON key. Internal dial tone is heard.
2. Dial 4 + the VMS hunt group number, usually 36 (VMS is usually hunt group 36, but can be any group 1 through 36). Confirmation tone (successive short beeps followed by dial tone) is heard.

Transfer A Call To An Individual VMS Mailbox
1. While on an outside call, press the TR/CON key. Internal dial tone is heard.
2. Dial 76 + the telephone extension number of the person the message is to be taken for. Confirmation tone (successive short beeps followed by dial tone) is heard. The outside caller hears the voice announcement of the person the message is being taken for.
OR
Dial 77 + the mailbox number of the person the message is to be taken for.

NOTE: Dial code 77 may not be available in your system. Check with your system manager.

Auto Transfer
Auto Transfer is designed for use with Direct Station Selection keys on extensions which transfer a large volume of calls. With Auto Transfer, an outside call can be transferred by pressing one of the DSS keys. There is no need to press the TR/CON key for each transfer.

NOTE: You cannot use Auto Transfer with an Agent Terminal.

Activate Auto Transfer
1. Without lifting the handset, press the TR/CON key. The TR/CON key LED lights. However, the TAPI-160 does not have a TR/CON key LED. When Auto Transfer is active, XFR appears on the first line of the display. Auto Transfer is activated.

Deactivate Auto Transfer
1. Without lifting the handset, press the TR/CON key. The TR/CON key LED goes out. Auto Transfer is deactivated.

And that is how you use the Call Transfer feature on the Executone IDS M18 phone. For further information, please see your system manager.

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