The Nortel Meridian M3904 phone supports up to 12 lines with 6 self-labeled, programmable line/feature keys and a 5-line, 24-character display. Equipped with excellent features and functions, such as Call Forward, the Nortel M3904 phone is a great option for your business office.

The Call Forward feature allows you to direct your calls to ring another line (Directory Number). You cannot forward calls while your telephone is ringing.

To forward your calls:

1. Press the Forward key. The previously stored forward number appears, if one exists, and the screen displays “Enter forward number.”
2. If desired, enter a new number. The existing number is automatically deleted. If you make a mistake, use the Delete key to delete the previous digit(s). Press Cancel to leave this screen without forwarding your telephone or changing the number.
3. Press the Done key to activate Call Forward.

To view the number that your calls are being forwarded to:

1. Press the Check Forward (CheckFw) key.
2. Press the Exit key to return to the previous screen. This action will leave Call Forward active.

To cancel Call Forward:

1. Press the Check Forward (CheckFw) key.
2. Press the Cancel Forward (CanclFw) key.

Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing.

To forward your internal calls:

1. Press the Internal Call Forward (IntForward) key, or lift the handset and enter the Internal Call Forward Activate FFC (Flexible Feature Code).
2. Dial the DN where you want to forward your calls.
3. Press the Internal Call Forward (IntForward) key.

To cancel Internal Call Forward:

• Press the Internal Call Forward (IntForward) key, or lift the handset and enter the Internal Call Forward Deactivate FFC.

To reinstate Internal Call Forward to the same number:

• Press the Internal Call Forward (IntForward) key twice.

Remote Call Forward feature allows you (from any telephone other than your own) to forward your calls to any telephone.

To activate Remote Call Forward:

1. Lift the handset.
2. If you call from a telephone outside the system, first dial your Direct Inward System Access number and wait for dial tone.
3. Dial the Remote Call Forward Activate FFC to activate the feature.
4. Dial your Station Control Password.
5. Dial your DN. You get a dial tone before you dial your number.
6. Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone.
7. Press the # key.

Note: To forward calls to a previous call forward telephone number, skip step six above.

To cancel Remote Call Forward:

1. Lift the handset.
2. If you call from a telephone outside the system, first dial your Direct Inward System Access number and wait for dial tone.
3. Dial the Remote call forward Deactivate FFC.
4. Dial your Station Control Password.
5. Dial your DN. You get a dial tone before you dial your number.
6. Press the # key.

Note: When you use the Remote Call Forward feature to change the number to which your calls are being forwarded, this information is not updated on the display of your M3900 Series telephone. The telephone’s display will continue to show the last call forward number that was entered from the telephone using the Call Forward feature.

And that is how you use Call Forward on the Nortel M3904 phone. For further questions, please see your System Administrator.

If you’re looking for replacement Nortel phones or other new and refurbished telephone equipment for your business office, please visit Startechtel.com or call 800-564-8045. We are always happy to help you find the right business phones and systems for you. Find, follow, & like us on Facebook, Twitter, LinkedIn, and Pinterest.

Tags: Call Forward, Follow along, Forwarding Calls, Guide, Nortel M3904 Phone, Steps for call forward feature