Business Phone System: Which Is Right For You?

In order to thrive, businesses require a strong communication system. Quality phone systems afford customers an easy way connect with businesses and help to ensure that the best customer experience is delivered. Without the appropriate business phone system, opportunities may be missed and customer service may decline.

Consequently, choosing the right business communication solution for your business is crucial. The following are the modern modes of business communication and their advantages and disadvantages.

VoIP
Voice over Internet Protocol uses the Internet connection to complete voice calls. Traditionally, VoIP systems need special equipment in order to translate your voice into information that can be sent over the Internet. However, hosted VoIP providers store and manage this equipment for you off-site. Most businesses opt for these services as it saves you the cost of the equipment and provides support should any issues arise. You may also utilize standard desk phones versus computer headsets. And while VoIP communications provide security via encryption, that security ends when you call out to a traditional landline. Thus, your call becomes vulnerable to tapped and other hacks.

Telecommunications Software
When a business is just starting out, funds are often limited and making the most of what you already have is a top priority. Finding services that can use your existing computer equipment can save businesses from unnecessary, additional costs (ex. Skype). You can link software to a phone number, giving customers an easy way to contact you without investing in a full-fledged phone system. The downside is that call quality is fickle. If your own system has exceptional call clarity, calling someone with spotty service will affect the overall call quality.

Cellular Service
Much like you stay in touch with your personal contacts, many businesses are allowing cell phones to be used for business communications as well. Devices may be provided by the company, or BYOD (bring your own device) programs may be implemented. While this may offer convenience, especially for workers who are often on the go, call quality and coverage may be inconsistent. Depending on your carrier, you may or may not have coverage in certain areas.

Landline Phones
The trusty and reliable landline phone is the standby for business communications, but is often underestimated. Because these simple phones don’t require an external power source, they can still work in the event of a power outage, making them ideal for emergency situations. However, without strict encryption methods, they are fairly easy to tap. If security is a vital component, you may need to invest in the proper security tools to safeguard your communications.

Which of these, if any, does your business employ? Share with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

If you are looking to upgrade or simply replace your old business phones, call 800-564-8045 to discuss your options or visit Startechtel.com to browse our selection.