The Executone Encore CX 2992503 Phone is reliable business phone that boasts 33 programmable buttons along with exceptional call features. It is a great, cost-effective choice for busy offices, with its straightforward and easy-to-use design. Follow these steps to learn some of the basic call handing on the Executone Encore CX phone.

Place an outside call:

1. Press an outside line button or pool key.
2. Dial the number.
3. When the party answers, you may speak normally to use the speaker phone or lift the handset for more privacy.

Answer an outside call:
Your telephone may be programmed to allow you to answer a call just by lifting the handset or pressing “MON“. Otherwise:

1. Lift the handset or press “MON” to use the speakerphone.
2. Press the flashing outside line button or loop key.

Place an intercom call:
Dial the intercom number or press the programmed DSS or BLF station button.

• If the station rings, wait for the party to answer the phone.
• If you hear 3 bursts of tone, begin speaking immediately.

Answer an intercom call:
Depending on the mode at which your intercom signal is set, you will either hear ringing, 3 bursts of tone and a one-way announcement, or 3 bursts of tone and an announcement.

• If you hear ringing, lift handset or switch to HF to hear the caller and respond.
• If you hear 3 bursts of tone and a one-way announcement, lift handset or switch to HF to respond.
• If you hear 3 bursts of tone and an announcement, reply using the speakerphone or lift the handset.

Answer a call ringing at any station in your group:

1. Lift the handset.
2. Press **.

Answer a call ringing at a specific station in your group:

1. Lift the handset.
2. Dial*.
3. Dial the station number of the ringing station.

Answer a parked call:

1. Lift the handset or press MON.
2. Dial *.
3. Dial the location of the parked call (250-255).

Answer a recalling held call:
When a call has been placed on hold for a prolonged period of time, a recall ring will sound.

1. Press the flashing line button or pool key.
2. Lift the handset or press the flashing line key to retrieve the call.

Callback:
The callback feature programs a busy extension to ring your line as soon as the busy station becomes available.

1. Press CALLBK when you hear the busy tone.
2. Answer the callback by lifting the handset or pressing MON.

Place a call on hold:
This action will depend on how your system is programmed.

• If system hold is programmed as default (meaning any station may pick up the call), press HOLD once for system hold, twice for exclusive hold (meaning that only your extension may pick up the call).
• If exclusive hold is programmed as default, press HOLD once for exclusive hold, twice for system hold.

Place an intercom call on hold:

1. Press HOLD.
2. The button programmed for 76 flashes.
3. Press the flashing button to pick up the call.

Call Park:
Call Park transfers an outside call to a station number between 250 and 255, where any station on the system may access the call.

1. Press the TRANS button.
2. Dial the location (250-255).
3. Hang up.

Answer a parked call:

1. Lift the handset or press MON.
2. Dial *.
3. Dial the location of the parked call (250-255).

If you have further questions regarding call handling on the Executone Encore CX phone, please see your System Administrator.

For great prices on new and refurbished business telephones, systems and equipment, please visit Startechtel.com or contact us at 800-564-8045. You may also connect with us on Facebook, Twitter, LinkedIn, and Pinterest.

Tags: answer and park calls, Call Handling, Executone Encore CX Phone, Guide, Place, Steps