Shopping For A PBX Phone System?

While many have opted to upgrade to newer communication technologies, some remain true to the PBX (Private Branch Exchange) system. A PBX system is a private telephone network owned and operated by the individual enterprise. Calls are switched between users on local lines, and a particular number of outside lines are shared for users to complete external calls. Traditionally, PBX systems use analog technology, however, digital PBX is becoming more common. These systems take digital signals and convert them to analog for external calls on the local loop with the help of POTS.

If you are looking to invest in a PBX system for your business, be sure to look for the following features:

Mobility
These days, most employees split their time in office and out on the field. In order to keep your employees accessible and efficient, look for a system that supports mobility features (ex. Follow Me, Find Me, remote IP extensions, fixed/mobile convergence).

VoIP Ready
In case you eventually want a hybrid or VoIP system, be sure that your PBX can support IP stations and IP trunks.

Voice Messaging
You can’t always get to your phone so voice messaging can be a helpful tool. Be sure that you can conveniently access your voicemail, through visual voicemail or as an attachment via email.

Conferencing
Multi-party conferencing (not just three-way calling) can help you save time and money on travel. Teleconferences and video conferences make meeting and collaborating with colleagues and partners much easier.

Reporting
For various reasons, basic call history reporting features is essential.

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