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Polycom VVX 400-410 Phone: Navigating Conference Calls

Aside from their sleek design and reliability, the Polycom VVX 400 and 410 phones offer useful features and functions for businesses small and large. Among these excellent features is conference calling, which allows users to connect with multiple parties on the same call. To learn how to use this function on your Polycom phone, follow these steps.

With the Polycom VVX 400 and 410 phones, you may initiate a call with two other people. You may be able to add more than two people depending on your phone system. Please see your System Administrator to find out the maximum number of conference call participants.

You may hold, resume, and split conference calls.

During a conference call, you have access to the conference management feature. This feature enables you to manage each person in the conference call so you can mute, hold, and remove participants. Your System Administrator enables this feature on your phone.

Initiating Conference Calls
You can initiate a conference by calling two people and using the Confrnc soft key or by joining two existing calls using the Join softkey.

To initiate a conference call:

  1. Call the first person.
  2. From the Lines or Call view, press More > Confrnc. The active call is held.
  3. Using the Dialer, call the second person.
  4. When the second person answers, press More > Confrnc or press Join to add everyone in a conference. The Active: Conference screen displays.

Holding & Resuming Conference Calls
When you place a conference call on hold, you place all the participants in the call on hold. No one in a held conference call can hear each other.

To place a conference call on hold:

  1. From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the conference first.
  2. The other two people in the conference are held. The Hold: Conference screen displays.

To resume a held conference call:

  1. From Lines or Call view, press Resume.

Ending Conference Calls
To end a conference, press End Call. By default, when you press End Call, the other people remain connected unless your System Administrator sets your phone to end all connections when you end a conference call.

To end a conference call:

2. From Lines or Calls view, press End Call.
3. The conference call ends. By default, the other two people remain connected.

Splitting Conference Calls
You can split an active or held conference call. When you split a conference, you end the conference and place the call participants on hold.

To split a conference call:

  1. From Lines or Calls view, press Split.
  2. The conference call ends. By default, the other two people are held.

Managing Conference Call Participants

When you initiate a conference call, you can manage call participants in a variety of ways:

  • Mute a participant.
  • Hold a participant.
  • Remove a participant from the conference.
  • List information and call details about a participant, such as the participant’s name, number, and whether the call is muted, held, or is video-enabled.

To manage a person in a conference call:

  1. Set up an active conference call.
  2. From Active Call, Lines, or Calls view press Manage. If you’re in Calls view, highlight the conference first.
  3. Use the up and down arrow keys to highlight the person you want to manage.
  4. Do one of the following:
    1. Press Far Mute to mute the person. The muted person can hear everyone, but no one can hear the muted person.
    2. Press Hold to hold the person. The held person can’t hear anyone, and no one can hear the held person.
    3. Press Remove to remove the person from the conference, end the conference call, and create an active call between you and the person still in the call.
    4. Press Info to view information about the person and their call status. When you press Info, a popup displays listing the person’s information. You can navigate through the popup using the up and down arrow keys.
    5. Press Back to exit the conference management function.

And that’s how you use the conference call feature on your Polycom phone. For further questions, please see your System Administrator.

Browse our vast selection of business phones and telephone equipment from Polycom and other top manufacturers at To speak with us directly, please call 800-564-8045. You can also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

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VVX 400-410 Phone
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