Known for its smart design, ease of use, and dependability over time, the Nortel T7208 phone is an exceptional asset for business offices. Aside from being reliable and affordable, this Nortel Networks phone boasts excellent features, such as call forwarding.

Call forwarding redirects calls to another extension or an external number. The Nortel Networks system supports 3 different types of forwarding: Forward Unconditional, Forward On Busy, and Forward On No Answer.

Forward Unconditional – This forward is used immediately when it is switched on to redirect your calls.

• By default this function is only applied to incoming external calls to you. However, if required, internal calls and/or group calls can also be selected.

• When enabled, all calls matching the settings are forwarded to the number set as the Forward Unconditional destination. That number can be internal or external.

• You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.

•  The Forward On Busy and Forward On No Answer options both use the same separate destination number. However, if that number has not been set, they use the same destination as set for Forward Unconditional.

•  If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

•  D = Diverting (Forwarding) Calls – A D is shown on your phone’s idle display when you have Forward Unconditional enabled.

To Turn Forward Unconditional On:

1. Press Feature 4.
2. The phone prompts you for the number to which you want calls forwarded. If you already had a number set previously, that number is displayed.
3. Enter the number to which you want to forward the call. Press * to delete the previous digit.
4. If the number matches an internal extension, it is saved automatically. For other numbers, press HOLD to save the number when set as required.

Note: You may use the same process to change the forwarding number – you do not need to switch off forwarding in order to change the forwarding number.

To Turn Forward Unconditional Off:

1. Press Feature #4.

Forward On Busy – This forward is used when you have no call appearances buttons available to on which to receive calls, thus, your phone is not able to present you with any more alerting calls.

• By default, this function is only applied to incoming external calls to you. However, if required, internal calls can also be selected.

• When enabled, all calls matching the setting are forwarded to the number set as the Forward On Busy/No Answer destination. That number can be internal or external.

•  Busy is defined as having no available call appearance buttons on which further calls can be presented.

• Group calls are not presented when you are busy, and thus, are not forwarded by this setting.

• The Forward On Busy and Forward On No Answer options both use the same separate destination number. However, if that number has not been set, they use the same destination as set for Forward Unconditional.

• If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

Using A Programmable Button – This function can be assigned to a programmable button. This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).

Forward No Answer – This forward is used when a call alerts your extension for too long (normal default is 15 seconds) without being answered for some reason.

• By default, this function is only applied to incoming external calls to you. However, if required, internal calls can also be selected.

• When enabled, all calls matching the setting are forwarded to the number set as the Forward On Busy/No Answer destination. That number can be internal or external.

• No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).

•  Group calls are not forwarded.

• The Forward On Busy and Forward On No Answer options both use the same separate destination number. However, if that number has not been set, they use the same destination as set for Forward Unconditional.

•  If you have voicemail on, the telephone system will attempt to redirect forwarded calls to voicemail if they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always possible for calls that have been forwarded to an external number.

Using A Programmable Button – This function can be assigned to a programmable button. This allows it to be accessed in a single key press. If the button includes an indicator, it will indicate the status of the function (on or off).

Default Short Codes
Short codes are numbers that you can dial from any type of phone on the telephone system. The following are default short codes that may be available on your system.

• Cancel All Forwarding: *00
  Switch off any forwarding – includes Forward Unconditional, Forward On Busy, Forward On No Answer, Follow Me, and Do Not Disturb.
• Set The Forward unconditional Destination: *07*N#
  Set the destination number (N) for Forward Unconditional when it is switched on.
  • Switch Forward Unconditional On: *01
    Switch on Forward Unconditional – a destination must have been set.
  • Switch Forward Unconditional Off: *02
  • Include Group Calls in Forward Unconditional: *50
  • Exclude Group Calls from Forward Unconditional: *51

• Set the Forward On Busy/No Answer Destination: *57*N#
  Set the destination number (N) for Forward On Busy and Forward On No Answer. If no number has been set, those functions will use the Forward Unconditional number if set.
  • Switch Forward On Busy On: *03
  • Switch Forward On Busy Off: *04
  • Switch Forward On No Answer On: *05
  • Switch Forward On No Answer Off: *06

And that is how you use call forwarding on your Nortel T7208 phone. If you have any further questions, please see your System Administrator.

For smart prices on new and refurbished Nortel Networks phones and equipment, please visit Startechtel.com or call 800-564-8045. You can also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

Tags: Forward Calls, How to, Nortel Networks, nortel norstar phones, nortel t7208, Phone Manual