https://www.youtube.com/watch?v=pTjNWgjcRTA Forwarding calls to the appropriate party can help to improve your customer service.…
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Do Not Disturb On The Executone IDS M18 Phone
The DND feature blocks all incoming calls and pages. The DND key does not prevent you from making calls, paging, and using all other features.
ACD agents can use the DND key to enter the ACD work state.
If an extension has Call Forward All Calls active when the DND is pressed, the Call Forward feature takes precedence. Calls will forward.
Since the extension cannot be called, a Message Waiting indicator cannot be left.
- Press the DND key once. The DND key LED lights steadily. System paging is blocked at your extension. You may still initiate paging while in this mode.
Activate Do Not Disturb
- Press the DND key a second time. The DND key LED blinks. Paging, all incoming calls (internal and outside line), and background music are blocked.
- Press the DND key a third time. The DND key LED goes out. DND is deactivated.
And that is how you use the DND feature on the Executone IDS M18 phone. Please see your System Administrator for more information.
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