The Avaya Merlin Magix 4412D+ phone offers excellent features for busy offices small and large. Its convenient features and functions allow for improved efficiency among workers as well as an enhanced customer experience.

On the Avaya Merlin Magix 4412D+ phone, Pickup allows you to answer calls that are ringing, parked, or on hold anywhere in the system. There are two types of Pickup: Individual and Group. Use Individual Pickup to pick up a call for one specific extension. Use Group Pickup to answer calls ringing at extensions in your Pickup group.

Individual Pickup
There are three types of Individual Pickup: General, Extension, and Line. Use Extension to pick up a parked call.

• General
  To use with a programmed General Pickup button:
  1. Press Pickup and dial the extension number or line number.

To program onto a button:
2. Press EXT.
3. Lift the handset.
4. Dial #00, press Pickup.
5. Dial *9, followed by #*00.

• Extension
  To use with the feature code:
  1. Press Feature or #.
  2. Dial 9 followed by the extension number.

To program onto a button:
1. Press EXT.
2. Lift the handset.
3. Dial #00 then press Pickup.
4. Dial *9, followed by the extension number, and then dial #*00.

• Line
  To use with the feature code:
  1. Press Feature or #.
  2. Dial 9 followed by the line number.

To program onto a button:
1. Press EXT.
2. Lift the handset.
3. Dial #00 then press Pickup.
4. Dial *9, followed by the line number, and then dial #*00.

Group Pickup
To use with the feature code:
1. Press Feature or #.
2. Dial 88.

To program onto a button:
1. Press EXT.
2. Lift the handset.
3. Dial #00 then press Pickup.
4. Dial *88, followed by #*00.

And that is how you use the Pickup feature on the Avaya Merlin Magix 4412D+ phone. For more information, please see your System Administrator.

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Tags: Avaya Merlin Magix 4412D+ Phone, Features and Functions, Individual and Group, Pickup, Two types of Pickup