When it comes to transferring calls on the Allworx 9224 phone, you have two options: the unannounced transfer or the announced transfer. The unannounced transfer is also known as a blind transfer since the user does not talk to the transfer recipient prior to transferring the call to that extension. The announced transfer is also known as the attended transfer as the user speaks with the transfer recipient prior to transferring the call to that extension.

To learn how to perform these different transfers on the Allworx 9224 phone, follow these steps.

The TRANSFER button enables sending the active call to another number. After starting the transfer, the TRANSFER button is solid red, which indicates transferring (whether Blind or Attended). Depending on your Allworx server software version, the transfer option works differently. To determine which Allworx server software version your system is using, please see your Allworx Server Administrator.

For Allworx Server Software Version 7.3 or Lower:

Blind Transfer
Start by pressing the TRANSFER button. The current call will be placed on hold. Please note that the Allworx Server Administrator may configure this method for server 7.4 and greater based on the phone configuration.

Key System Mode: Press a free Line Appearance Programmable Function Key (PFK), and then dial the number.

PBX Mode: Wait for the dial tone, and then dial the number to transfer the call.

You may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey to complete the transfer.

Attended Transfer
Start by pressing the TRANSFER button. Press an unused Call or Line Appearance PFK, and then dial the phone number of the recipient of the transfer. When they answer, you may speak to the recipient and announce the transfer. To connect the two parties, press the TRANSFER button again and then press the PFK of the original call. You may hang up the handset when you are finished.

To cancel the transfer, press the RELEASE button. To return to the original caller, press the PFK indicating the held call.

For Allworx Server Software Version 7.4 or higher, please verify that the INTERCOM button or an Appearance PFK is free.

To complete a one-step transfer, please verify that the Allworx Server Administrator has enabled this function. Also, the user must have a Busy Lamp Field (BLF) or Speed Dial PFK for the recipient of the transfer.

On an active call, press the BLF or Speed Dial PFK for the recipient of the transfer. For an Attended transfer, you may speak with the recipient of the transfer. For a Blind transfer, you may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey to complete the transfer.

A two-step transfer is necessary if a PFK is unavailable for the intended recipient. Start by pressing the TRANSFER button and the current call will be placed on hold.

Key System Mode: Press a free Line Appearance PFK and then dial the phone number.

PBX Mode: Wait for the dial tone, and then dial the extension to transfer the call.

For an Attended transfer, you may speak with the recipient of the transfer. For a Blind transfer, you may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey to complete the transfer.

To transfer a call to voicemail, press the TRANSFER button, and then press the VMAIL (Voicemail) softkey. Next, dial the extension, press a BLF key, or press the Speed Dial key. Lastly, you may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey.

And that is how you transfer calls on your Allworx phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.

Tags: Allworx 9224 Phone, business phone, training videos, Transfer Calls, video tutorial