Nearly all businesses rely on office phone systems for reliable communication within the company as well as with clients and customers. Because of this, call handling is ever important. Knowing how to make, answer, and transfer calls on your business phones is crucial to success and can directly impact the customer experience. If your business uses the NEC DT330 12-Button Display Phone, here are the simple steps on how to make, answer, and transfer your important business phone calls.

Make A Call
Internal Calls:

• Press the DSS (Direct Station Select) button of the person you wish to call. You may talk hands free after the tone, or lift the handset.

OR

• Lift the handset or press SPEAKER and then dial the 3-Digit Extension Number.

• The Softkeys allow the following options:
  • Ring/Voice – toggles from Handsfree to Ringing
  • MW – turn callback message waiting lamp on
  • Vmsg – leave Voicemail Message

External Calls:

• Lift the handset or press SPEAKER. Dial 9 followed by the telephone number.

OR

• Press the idle CO Line key and dial the telephone number. You may lift the handset or talk hands free.

Answer A Call
Internal Calls:

• When a phone beeps, answer hands free or, if the phone rings, lift the handset or press SPEAKER.

External Calls:

• When phone rings, lift the handset or press the SPEAKER button to answer hands free.

**Note: The MIC lamp must be ON for callers to hear you hands free (press the button to toggle on/off).

Transfer A Call
To transfer a call to another extension:

• With the call in progress, press the DSS button (you can transfer to a busy station). If there is no DSS button, press the Trf softkey or TRANSFER button then dial the 3-digit Extension Number.

• The Caller is then placed on Hold.

• You may announce the caller. Or to cancel and get the caller back, press the blinking green button.

• Press the Trf Softkey or TRANSFER button then hang up the handset to complete the transfer.

To transfer a call directly to Voicemail:

• With the call in progress, press the DSS button (you can transfer to a busy station). If there is no DSS button, press the Trf softkey or TRANSFER button then dial the 3-digit Extension Number.

• Dial 8 and hang up the handset to complete the transfer to Voicemail.

And that is how you make, answer, and transfer phone calls on your NEC phone. To purchase the NEC DTL-12D-1 phone or browse our other new and refurbished business phones and equipment, please visit Startechtel.com. Please call 800-564-8045 to speak with a representative and connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for the latest news and updates!

Tags: business phones, Call Handling, NEC Business Phones, Phone Call Basics