The Intertel Axxess 550.8520 phone is a cost-effective option for your business office. The Intertel 8520 phone boasts excellent features including full duplex capabilities along with adjustable LCD contrast and phone base, and 23 programmable keys. To learn how to program its different keys, follow these steps.

Programming Your Feature Keys
Depending on how your system is programmed, some of your feature keys may be “user-programmable.” If so, you can program them with any feature codes or with extension numbers. The keys on the Mini-DSS can also be programmed as feature keys. In addition, you can combine the feature key and Station Speed-Dial functions to program a feature key to dial an outside number.

Note: You cannot program secondary extension keys as feature keys.

To program a user-programmable feature key:

1. With the handset in the cradle, dial 397.
2. Press the feature key you want to program.
3. Dial the feature code or extension number you want to store under that key.

To return all feature keys to their original default values:

• With the handset in the cradle, dial 395.

To display the current feature key values:

1. With the handset in the cradle, dial 396.
2. Press the feature key(s) you want displayed.
3. Press SPEAKER to hang up.

Programming Direct Station Selection Keys
A key programmed as a Direct Station Selection/Busy Lamp field (DSS/BLF) key provides a way to dial the associated extension with one touch. In addition, if the key is equipped with a lamp, you can visually monitor the status of the associated extension.

To assign an extension to a DSS/BLF key:

1. With the handset in the cradle, dial 397.
2. Press the DSS key(s) and dial the desired extension number.

Once programmed, you can use your DSS key as follows:

• You can place an intercom call to the extension that the DSS key is programmed for by pressing the key once.
• You can transfer a call to the extension that the DSS key is programmed for by pressing the key once and hanging up. (For transferred calls that are forwarded to voice mail you will hear repeating double tones and the display will show “DEST FORWARDED TO VOICE MAIL”).
• If the DSS key has a lamp, you can visually monitor the status of the extension.

Note: For the DSS keys to work as described above, you System Administrator must define them as user-programmable in Database Programming.

Programming Secondary Extension Keys
With the Secondary Extension Appearances feature, you can program various keys on your phone (and on the Mini-DSS) to indicate the call activity at a different extension (primary phone). In addition to being able to see when a call is ringing, answered, or on hold, you can use your secondary extension key to answer a call that is ringing at the primary phone. Your phone may also be programmed to automatically ring when a given number of calls are waiting at the primary phone (ask your System Administrator).

There are two possible types of secondary extension keys: programmable and non-programmable. If you have a non-programmable secondary extension key, only the System Administrator can change the associated extension. If you have a programmable key, you can change the extension.

Note: You can only assign the extension for a secondary extension key. You cannot create or change the secondary extension key (e.g., make it a feature key).

To display the current secondary extension key assignment(s):

1. With the handset in the cradle, dial 396.
2. Press the secondary extension key(s) you want displayed.

To assign a primary phone to a secondary extension key (if enabled):

1. With the handset in the cradle, dial 397.
2. Press the secondary extension key and dial the desired extension number.
   Once programmed, you can use your secondary extension key as follows:

• You can press your flashing secondary extension key to answer a call that is ringing or holding on any CALL key at the primary phone.
• You can press your unlit secondary extension key to place an intercom call to the primary phone.

Note: If the secondary key is flashing (i.e., a call is ringing at the primary phone), you can press # before pressing the flashing key to place an intercom call to the primary phone without answering the call. Or, you can just dial the primary phone’s extension number.

To transfer a call back to the extension after you have answered it on your phone:

• To transfer to hold: Press the secondary extension key, announce the call (if desired), and then hang up.
• To transfer to ring: Press TRANSFER and then the secondary extension key. You can announce the call, if desired, before hanging up to complete the transfer.

And that is how you program feature keys, DSS keys, and secondary extension keys on your Intertel Axxess 550.8520 phone. If you have any questions, please see your System Administrator.

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