The way we communicate is ever-changing. We have seen our telephones transform many times over the years, from landlines to pay phones to mobile phones to smart phones. For businesses, the desk phone is no longer the only means of connecting with customers and colleagues alike. Thanks to advancements in technology, we have things like unified business communications, the Cloud, VoIP technologies, and much more. With so many options at our fingertips, what technologies will we adopt and which will be left behind?

Mobile Vs. Desk Phones
While desk phones continue to undergo upgrades and changes to suit current user needs and demands, it is hard to deny the convenience of going mobile. Some businesses have adopted BYOD (Bring Your Own Device) programs, while others have already made the switch to mobile-only. Many believe that the desk will soon fade away, however, mobile-only does have its drawbacks, including security and reliability.

OTT Messaging Vs. Email
Over The Top (OTT) messaging and collaboration software is believed to replace email as the primary messaging tool. While email is convenient and can be accessed through nearly any devices, the added features and benefits of OTT messaging may take reign.

The Cloud
It’s no surprise that many businesses are warming up to the Cloud. With lowered costs, convenience, and access to more features, UCaaS/hosted PBX is favored among both small and large businesses alike.

What solutions does your business use? Do you prefer some technologies over others? Share with us on Facebook, Google+, Twitter, and Pinterest.

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Tags: adopt new communication, advances in business communication, business communication, communication transformation, future of communication, unified communications