The Avaya Definity 6408 phone boasts the Call Pickup feature. This allows you to answer a call for another extension at your telephone, so long as that extension is in your pick-up group. If you have access to the Directed Call Pickup feature, it allows you to pick up a call ringing at a specific extension without the extension being a member of your pickup group. Follow along as we guide you through the steps to use these features on your Avaya Definity 6408 phone.

Call Pickup
To answer a call placed to a member of your pickup group, when your phone is idle, press the MENU button, then press the Call Pickup (CPkUp) softkey.

If your phone does not have a display, press the CallPickup button, if administered, or dial the Call Pickup access code.

The called telephone will stop ringing and you will be connected to the ringing call.

Directed Call Pickup
This feature is designed for covering calls when someone is away from their desk. In this case, as mentioned previously, you do not have to be a member of the same pickup group.

To answer a call directly for someone else in your office, press the Direct Call Pickup (DirCallPkUp) button, or dial the Directed Call Pickup access code. Next, dial the extension of the ringing telephone. The called telephone will stop ringing and you will be connected to the ringing call.

And that’s how you use the Call Pickup features on your Avaya phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.

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