Voicemail is a significant and helpful feature for businesses. By providing a sufficient and easy-to-use voicemail system, you ensure that important calls are not missed and necessary voice messages can be sent within the employee network. For those using Allworx business phone systems, the Allworx All-In-One voicemail is a smart choice. Simple and straightforward, employees will appreciate the convenience it provides. Follow along as we take you through the steps to access and use the Allworx voicemail system.

Log In
To log in to your Allworx voicemail, use any activated telephone within your system and dial 6 followed by your extension number.

If you are calling from outside of the organization, you will hear the standard welcome greeting. Press 6 followed by your extension number.

Enter or spell your password using the telephone and the press #.

You will hear an announcement indicating the number of new and saved messages in your voicemail inbox, and the number of messages in your email inbox. The system will then prompt you with the following options:

• Press 1 to play messages
  The system will announce the time the message was received, and then play the message. After hearing the message, select from the following options:
• Press 1 to reply to this message
  • Listen to the instructions then record your message. Press # when you have finished.
  • Select one of the following options for sending your reply:
    Press 1 or hang up to send your message
    Press 2 to review your message
    Press 3 to change your message
    Press # to cancel sending your message
    Press * to listen to these choices again
• Press 2 to forward this message
  • After the Allworx prompt, enter the first extension number to which you wish to forward the message. The system will play the selected user’s name and prompt for the next extension number. You can enter another extension number or press the # key to finish entering forwarding extension numbers. Repeat this process until all extension numbers are entered.
  • When you are finished entering extension numbers, you will be prompted to record a message to precede the forwarded message. Record your message at the beep, then press # when you have finished.
  • Press 3 to delete this message
  • Press 4 to replay this message
  • Press 5 to play the previous message
  • Press 6 to play the next message
  • Press 7 to rewind the message 10 seconds
  • Press 8 to advance the message forward 10 seconds
  • Press 9 to place a call to the message sender (only applies to messages sent by other Allworx users)
  • Press # to return to the previous menu
  • Press * to listen to these choices again

• Press 2 to skip to playing saved messages

• Press 3 to send a message
  The system will prompt you to enter the first extension number or Alias number to which you wish to send the message. Press 9 to send your message to all voicemail users.
  Enter the first extension number. The system will confirm your entry and prompt you to enter another.
  Enter the next extension or Alias number. Repeat this process until all extension or Alias numbers have been entered. When the last number has been entered, press # to indicate you are ready to record your message.
  You will be prompted to begin recording. When you are finished, press #.
  You will be prompted to complete the process as follows:
  • Press 1 or hang up to send a message
  • Press 2 to review your message
  • Press 3 to change your message
  • Press # to cancel sending
  • Press * to listen to these choices again

• Press 4 to change your Message Center system settings
  The system will announce the following options:
  • Press 1 to change your password
  • Press 2 to change the recording of your name
    • The system will play your current name recording for your review and offer the following options:
      Press 2 to change your name recording
    • Listen to the instructions and record your name. Press # when you have finished. The system will offer the following options:
      • Press 1 to save your name recording
      • Press 2 to change your name recording
      • Press 3 to review your name recording
      • Press # to cancel changing your name recording
      • Press * to listen to these choices again
      • Press 3 to review your name recording
      • Press # to cancel changing your name recording
      • Press * to listen to these choices again

• Press 3 to change your outgoing message recording
  The system will play your current message for review and offer the following options:
  • Press 2 to change your outgoing message
    • Listen to the instructions and record your new message. Press # when you have finished. The system will offer the following options:
      • Press 1 to save your outgoing message
      • Press 2 the change your outgoing message
      • Press 3 to review your outgoing message
      • Press # to cancel changing your outgoing message
      • Press * to listen to these choices again

• Press 3 to review your outgoing message
• Press # to cancel changing outgoing message
• Press * to listen to these choices again
• Press 4 to change the maximum recording time for messages
• Press * to listen to these choices again

• Press 9 or hang up to end your call

• Press * to listen to these choices again

And that is how to access and use your Allworx All-In-One voicemail. For further information, please refer to your Allworx 10x User Guide or see your System Administrator.

Visit Startechtel.com to shop our selection of Allworx VoIP phone systems for your business. To place an order over the phone, please call 800-564-8045. For the latest news and updates, connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

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