Training Videos
How To Track The Time Spent On A Call On The Vodavi Starplus DHS Phone
Tracking the time spent on a call can help with customer service and quality control. To learn how to track the time spent on calls on your Vodavi Starplus DHS phone, follow these steps. You may dial a personal or departmental account code for future tracking of time spent on customer accounts. First, press […]
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Nortel Networks Phone Manual: How To Change The Name On The Extension On The Nortel T7316 Phone
On the Nortel T7316 phone, extension numbers can be personalized to display a name. This helps in office employees identify incoming and outgoing internal calls. If you have added an extension recently, or need to change the name on the extension, follow these simple steps. Start by pressing the FEATURE button, then dial * […]
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Nortel Phone Manual: How To Find Your Extension Number On Your Nortel T7316 Phone
Your extension number identifies your telephone within your business phone system. Coworkers can dial your extension number to reach you directly, and it can be useful for potential customers to get in contact with you. If you are unsure of your extension number, there is an easy way to check it on the Nortel […]
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How To Use The Universal Night Answer Function On The Vertical Vodavi 8012 Phone
Do you own the Vertical Vodavi 8012 phone? Do you know how to use the Universal Night Answer (UNA) function? Learn how with these simple steps. To use the Universal Night Answer function, your line must be programmed as an UNA line. Please check with your System Administrator for more information and to determine […]
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How To Set & Cancel Call Forwarding On The Iwatsu ADIX IX-12KTD-2 Phone
Call forwarding can be very helpful when you are busy or away from your desk. Call forwarding allows you to redirect your incoming calls to an internal destination or an external line. You can have your colleagues take calls for you when you’re busy, or you may conduct your business calls on your mobile […]
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How To Avoid Missing A Call On The Aastra M6320 Phone
A missed call can be a missed opportunity. You can improve your customer service and communication skills by learning how to use call forwarding, call waiting, and manage your messages. If you have an Aastra M6320 phone, follow these steps to avoid missing calls. Call Forwarding allows you to redirect your calls to another […]
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Aastra Phone Manual: How To Use The System Speed Dials On The Aastra 390 Phone
The Aastra PowerTouch 390 phone boasts excellent features and functions and is ideal for most office settings. One of the most convenient features is the system speed dials. To learn how to use the system speed dials, follow along with these simple steps. Before we begin, the system speed dials are programmed by your […]
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Nortel Phone Manual: How To Use The Do Not Disturb Function On The Nortel T7316 Phone
When you find yourself busy on another call, in a meeting, or away from your desk, the Do Not Disturb feature on your Nortel T7316 phone can be helpful. Do Not Disturb prevents calls from ringing at your telephone. Learn how to use this function on your Nortel phone by following these simple steps. […]
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How To Forward Calls On The Aastra 6757i Phone
For businesses, call forwarding helps to improve customer service. When a line is busy or there is no answer after a certain number of rings, the call is then forwarded to another line. This enables customers to be rerouted to the next available representative as soon as possible. Call forwarding also works with outside […]
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