messaging
Texting To Improve Communications
Wednesday, April 13th, 2016
For most people, text messaging is their go-to when it comes to communication. Texting seems to be more appealing since it is easier and more direct. But when it comes to customer support, while some businesses are slowing embracing messaging, most businesses still only offer phone support. Could providing customer support via text be the […]
Tags: business communications, business texting, communications, customer support, messaging, text messages, Texting, Texting To Improve Communications
Posted in Business Communications, Business Trends | Comments Off on Texting To Improve Communications
Messaging & Customer Service
Wednesday, March 23rd, 2016
Think about how you communicate with your friends and family. More often than not, we prefer texting because it is direct, quick, and convenient. Phone calls are a close second and usually reserved for more pressing or personal matters. When it comes to customer service, to save ourselves a trip to the store, we often […]
Tags: Business Text Messaging, chat, Chat and messaging, customer experience, customer service, Customer Service Message, Customer Service Text Messaging, instant chat, instant messaging, messaging, Messaging Solutions, online chat, sms messaging, text messaging
Posted in Business Communications, Business Tips, Business Trends | Comments Off on Messaging & Customer Service
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