How To Place A Conference Call On The Executone IDS M18 Phone
Conference calls allow colleagues to collaborate over the phone, saving time and money on travel costs. Follow along as we break down the steps to make a conference call on the Executone IDS M18 phone.
Please note that on SIP phones, conference calls are limited to three parties.
While on the first call, press the CNF (Conference) button and the call will be placed on hold.
To add another party, place an intercom or outside call, and then press the flashing CNF button to place the call on hold. You may repeat these steps to place a third party on hold.
Lastly, press the flashing CNF button to join all of the calls together in the conference.
And that is how you place a conference call on your Executone phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.
For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.
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Livestreaming For Businesses
Not limited to personal use, businesses can benefit from livestreaming as well. If implemented correctly, it can be another way for businesses to connect with customers on a more personal and fun level. Rather than jumping right in, businesses should devise a thoughtful plan to get the more out of livestreaming.
Planning | Before The Stream
A good thing to always remember is that livestreaming is not about selling. Instead, use it to connect with your audience and showcase your brand and products while truly engaging the customer by delivering meaningful content. Here are some main points to focus on when planning:
- Continuity
Your livestream should not exist on its own – it should tell your brand story. As it continues, it should support your story and reflect the customer experience.
- Relevance
If your content is not relevant to the viewer, why would they continue to watch? For example, rather than providing the viewer basic information on a new service, present stories of how this new service has helped others, and maybe even include customer accounts. You want to put out content that represents and relates to your consumers and who they really are.
- Well-Composed
Take as many aspects into account beforehand. Where will the livestream take place? Will you stay in one place or be mobile? Who will speak and about what? And remember to be mindful of what you are displaying in the background. Be sure that any employees or bystanders are aware that they may be recorded, and be sure not to leak anything inappropriate or confidential.
- Well-Communicated
Promote your livestream and build up hype before the event. The more people know about it and anticipate it, the more they will be enticed to watch and may adjust their schedules to tune in.
- Set Goals
By setting goals and metrics, you will be able to evaluate your performance and see what does and does not work. These insights will help you plan a better livestream, allowing you to improve and perfect your approach.
Executing | During The Stream
Things to keep in mind during the actual event:
- Avoid Scripts
Talk with your audience, rather than to them. Avoid creating a script and sounding robotic. Instead, make a loose outline of topics you want to cover and take a glance before you speak.
- Don’t Fake It
Most viewers will see right through you if you pretend to be an expert on an unfamiliar subject. Not only will this hurt your livestream, but it can damage the credibility of your business. If you are not comfortable covering a topic you have little knowledge of, bring in an expert or someone who can better address it. Having a guest speaker can positively affect your livestream and possibly draw more viewers.
- Be Natural
Conversational style is key. Make your delivery seem personal by maintaining eye contact, but know that it is okay to look away or glance at notes here and there. Don’t be discouraged by mistakes and slip-ups because we know we are all human and these things happen.
- Don’t Stream In Vain
Include a call to action for viewers after the completed stream. You want to give your audience an opportunity to act. You can offer a preview of what’s to come or simply prompt a “like” or “follow” for your pages or profiles.
Repurposing | After The Stream
You should always think ahead to what will happen after the stream is over. Will you save the stream, and if so, how? How will you repurpose and leverage this content? How will you gather data? How did your engagement results compare to your goals?
Once your stream is completed, be sure to update the description and names of people involved, and include any relevant links and additional resources as mentioned.
Evaluate & Review
Lastly, watch the stream to see how and what you can improve. Get feedback from other viewers and use this constructive criticism to produce better streams.
Have you tried livestreaming for your business? Would you consider using livestreaming to build and engage with your audience? Share your thoughts with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.
Find great prices on new and refurbished business phones systems and telephone equipment at Startechtel.com. Browse online or call 800-564-8045 to speak with a representative.
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How To Transfer A Call On The Allworx 9224 Phone
When it comes to transferring calls on the Allworx 9224 phone, you have two options: the unannounced transfer or the announced transfer. The unannounced transfer is also known as a blind transfer since the user does not talk to the transfer recipient prior to transferring the call to that extension. The announced transfer is also known as the attended transfer as the user speaks with the transfer recipient prior to transferring the call to that extension.
To learn how to perform these different transfers on the Allworx 9224 phone, follow these steps.
The TRANSFER button enables sending the active call to another number. After starting the transfer, the TRANSFER button is solid red, which indicates transferring (whether Blind or Attended). Depending on your Allworx server software version, the transfer option works differently. To determine which Allworx server software version your system is using, please see your Allworx Server Administrator.
For Allworx Server Software Version 7.3 or Lower:
Blind Transfer
Start by pressing the TRANSFER button. The current call will be placed on hold. Please note that the Allworx Server Administrator may configure this method for server 7.4 and greater based on the phone configuration.
Key System Mode: Press a free Line Appearance Programmable Function Key (PFK), and then dial the number.
PBX Mode: Wait for the dial tone, and then dial the number to transfer the call.
You may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey to complete the transfer.
Attended Transfer
Start by pressing the TRANSFER button. Press an unused Call or Line Appearance PFK, and then dial the phone number of the recipient of the transfer. When they answer, you may speak to the recipient and announce the transfer. To connect the two parties, press the TRANSFER button again and then press the PFK of the original call. You may hang up the handset when you are finished.
To cancel the transfer, press the RELEASE button. To return to the original caller, press the PFK indicating the held call.
For Allworx Server Software Version 7.4 or higher, please verify that the INTERCOM button or an Appearance PFK is free.
To complete a one-step transfer, please verify that the Allworx Server Administrator has enabled this function. Also, the user must have a Busy Lamp Field (BLF) or Speed Dial PFK for the recipient of the transfer.
On an active call, press the BLF or Speed Dial PFK for the recipient of the transfer. For an Attended transfer, you may speak with the recipient of the transfer. For a Blind transfer, you may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey to complete the transfer.
A two-step transfer is necessary if a PFK is unavailable for the intended recipient. Start by pressing the TRANSFER button and the current call will be placed on hold.
Key System Mode: Press a free Line Appearance PFK and then dial the phone number.
PBX Mode: Wait for the dial tone, and then dial the extension to transfer the call.
For an Attended transfer, you may speak with the recipient of the transfer. For a Blind transfer, you may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey to complete the transfer.
To transfer a call to voicemail, press the TRANSFER button, and then press the VMAIL (Voicemail) softkey. Next, dial the extension, press a BLF key, or press the Speed Dial key. Lastly, you may hang up, press the TRANSFER button, or press the XFER (Transfer) softkey.
And that is how you transfer calls on your Allworx phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.
For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.
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How Restaurants Can Benefit From Phone Systems
Reliable Provider
First and foremost, find a solid phone service provider. Without reliable service you could end up losing important calls and customers. Poor call quality can also negatively affect your business image. It would be wise to do some research on providers, see what they offer in terms of service level agreements, and ask other restaurants which service they use and how pleased they are with their systems. There will likely be a few providers which suit your needs, and from there you will simply need to choose which one you prefer over the others.
Single vs. Multiple Lines
Call volume can be unpredictable, which is why it is advised to get at least a couple of lines. For fewer than five phone lines, you can install regular phone lines with a business plan from a local provider. Should you need more lines, you will likely need to consider a key service unit in which your phones will be routed.
VoIP
Voice over Internet Protocol (VoIP) can be a cost-effective option, however, because it relies on internet connection there is a higher risk for spotty service and dropped calls. If you choose to go the VoIP route, be sure to choose a quality internet provider and a plan with plenty of bandwidth and speed. You will need to invest in IP phones as well, but luckily, prices are relatively low.
Additional Features
Depending on your restaurant, extra features and functions could be helpful. For example, voicemail allows you to receive messages after hours, while call forwarding will allow you to take calls while you run errands. Custom messages provide your callers with important information, like answers to frequently asked questions, while they wait to speak with staff. You can even set up a menu to give callers the specials of the day, directions, hours, or route them to another line to make reservations.
Aside from all of these things, you want a provider that offers scalability. You never know how successful your business can or will be, so a provider who can grow with your needs is a must.
Find business phone systems and telephone equipment to suit your restaurant needs at Startechtel.com! We offer great prices on new and refurbished items. Shop online or call 800-564-8045 to speak with a representative.
You can find us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for the latest news and updates!
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How To Program A Feature Button On The Avaya Merlin BIS-10 Phone
Some features on the Avaya Merlin BIS-10 phone are available but not programmed onto a button. By programming a Feature button, you are allowing access to different features. To learn how to program a Feature button, follow these simple steps.
Start by labeling a button as “Feature“. Next, slide the T/P switch to P. Then press the labeled button and dial *20. And lastly, slide the T/P switch to the center.
After you have programmed a Feature button, you can use a feature by pressing the Feature button and dialing the appropriate feature code.
And that’s it! Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.
For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.
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How To Use The Paging Feature On The Panasonic DBS VB-44223 Phone
Paging allows you to reach a wide audience, whether you need to address the entire office or specific departments. Learn how to use the Paging feature on the Panasonic DBS VB-44223 phone by following along as we break down the steps.
Before beginning, please note that the Paging feature requires system programming or a specific DBS configuration and may not be available to you. Please consult with your system administrator or DBS dealer for more information.
The DBS allows extensions to be organized into paging groups. When you issue a page, you specify the paging group so your announcement is only heard on the phones of the members of that group. Paging groups often include individuals whose work is related.
To issue a page, pick up the handset or press ON/OFF. Press # and the page group number, which is any number from 00 to 07. Then you may make your announcement.
If you wish to end the page, replace the handset or press ON/OFF. To avoid an abrupt “hang-up” sound, press FLASH before replacing the handset.
If you want to get an answer from someone answering the page at an extension, do not hang up. Simply wait for the paged party to answer.
With the Meet-Me Answer feature, you may answer a page from any extension. To do so, pick up the handset or press ON/OFF. Then dial 77 to speak with the paging party.
Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.
For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.
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How Technology Changed Our Workspace
Smaller Workstations
Today, our workspaces average about 6 feet by 8 feet, whereas the standard once was 12 feet by 12 feet. The now compact designs for our hardware and decreased storage needs have afforded us the opportunity to downsize. Laptops, tablets, and smartphones give workers the freedom to break free from the office and work remotely if desired. While workspaces have been reduced in size, conference, training and break-out areas have increased in size. The ample amount of space is provided to encourage impromptu meetings and collaborations, thus increasing team cohesiveness and productivity.
Co-working
Technology has also had an impact on the emergence and popularity of co-working environments. A cheaper alternative to traditional offices, co-working spaces generally offer a membership fee to use the facilities where you work alongside other independent workers, entrepreneurs, or students. Amenities vary, but may include high speed Wi-Fi, printing areas, and lounge areas.
Generational Differences
The differences between millennials and baby boomers in the workplace is often seen when it comes to work preference. Baby boomers gravitate toward traditional workspace in a business office. Millennials, however, crave flexibility and convenience. Because millennials grew up with lots of technology, they have a different perspective on devices and software than that of baby boomers, who gained experience with new technologies later in life.
In order for businesses to succeed, they must cater to both demographics, as they each have something unique to offer. Baby boomers may have more work experience under their belts, while millennials are tech-savvy and may bring fresh new ideas to the table. Together, they create a talented and knowledgeable workforce.
What do you think technology’s greatest impact on the workplace is? Share with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.
Whether you need telephone systems for your in-office or remote workers, shop our selection online at Startechtel.com. If you have any questions or need assistance, please call 800-564-8045.
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How To Park & Retrieve Calls On The Allworx 9224 Phone
In a busy office, the ability to park and retrieve calls easily is essential. The Allworx 9224 phone provides different options to park and retrieve calls, along with many other convenient features. To learn how to park and retrieve calls on your Allworx phone, follow these steps.
To park a call, press the PARK button.
To park a call on a Line Appearance Programmable Function Key (PFK), press the PARK button. Any phone with a Line Appearance PFK assigned to the same outside line can retrieve the call.
To park a call from the hold screen, press the PARK button to park the currently displayed call. This parks the call without retrieving it from Hold. The HOLD button flashes red.
There are four ways to retrieve a parked call:
1. Dial the parking extension.
2. The Parking Orbit PFK enables monitoring any accessible parking orbit. The Allworx Server Administrator can define a PFK on the Allworx phone as a Parking Orbit PFK for one or more of the parking extensions and set a reminder to ring the handset after parking the call beyond a specified time. The table explains each state of the Parking Orbit PFK.
3. The Park Set Monitoring PFK enables a single PFK to monitor a configurable set of parking orbits via both the illuminated PFK button as well as a list of calls parked in the specific orbits.
For example, users can use a single PFK to monitor all local call park orbits and a single indicator for any call placed in a parking orbit. This also enables users to monitor the local parking orbits of a remote server in a multi-site environment.
4. If there are no active calls on the handset, press the PARK button.
Please note that the Allworx Server Administrator defines the maximum wait time of parked calls, as well as the subsequent routing. Also, if the Allworx Server Administrator has enabled Music On Hold for the call appearance, the caller hears music while waiting.
And that is how you park and retrieve calls on your Allworx phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.
For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.
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Workplace Evolution
The way we conceptualize and execute our workspaces has changed quite drastically over the years. Aside from functionality and comfort, advancements in technology have also influenced these changes.
The shift from manual to nonmanual labor saw an increase in workers reporting to office. This forced offices to look at ways to optimize efficiency in their growing industry.
Early on, offices took inspiration from factories and set up desks in long rows. Counting houses were much more cramped, typically about 25 square feet housing four partners and six clerical workers. Both setups were implemented in hopes of keeping a watchful eye over workers, ensuring maximum productivity.
And to take this a step further, thanks to Frederick Taylor, we have the position of the manager, a person who separates knowledge from basic work process and is in control of how work is getting done. While some workspaces have moved toward a nonhierarchical model, managers still play an important role in most offices and industries.
Aside from this new position, an office redesign was also in order. One of the more notable redesigns came from Frank Lloyd Wright in the form of new headquarters for the Larkin Company in New York. It featured a skylight-accented central court, letting natural light in for the entire building. Unfortunately, the upgrade was a façade, as it was designed for easy supervision and surveillance, with the central court filled with rows of desks with uniformed workers. While the office appeared to have changed, the work remained the same, with more supervision to ensure employees remained productive.
The 1960s then brought Robert Propst’s Action Office, which focused on getting employees moving rather than keeping them in place. This open-concept included a desk for sitting and a larger drafting table for standing, as well as a mobile table for meetings and an acoustically insulated telephone dock.
Sadly, these offices failed to sell, so Propst went back to the drawing board and proposed the Action Office II. Workstations were reduced and encased with three walls made of disposable materials. Theoretically, you could arrange these workstations to create a floor design to suit your needs. As you can already assume, this design led to what we all know now as the cubicle.
Because of their affordability, cubicles were a mainstay for decades to come. Though different takes on desks and cubicles emerged, none really proved as successful. The twenty-first century introduced a variety of perks to improve employee satisfaction, thus resulting in increased employee retention. A great example would be Google’s Mountain View campus, which offers workers free food, a gym, and day care, among other benefits. Another way to save money and increase worker satisfaction is being offered in the form of remote work. This allows employees to take advantage of new technologies which enable us to work from nearly any remote location.
Each of workspace has its advantages and disadvantages. What type of workspace do you prefer? Share your thoughts with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.
Our vast selection of new and refurbished business and conference phones are ideal for your workspace. Browse our stock online at Startechtel.com or call 800-564-8045 for more information.
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