Call Handling On The Aastra 9116LP Phone
The Aastra 9116LP phone is an affordable option for small to medium sized businesses. This phone offers eight programmable memory keys along with a three-line adjustable display and contrast control. Smart design and convenient features make the Aastra 9116LP phone a popular choice among users. Learn how easy it is to make and answer calls by following these steps.
Making A Call
With your 9116LP phone, you can make and answer calls using your handset or the MUTE button for speakerphone capabilities.
To make a regular call:
- Lift the handset or press MUTE.
- Enter the number using the dial pad.
Answering A Call
To answer a call:
- Lift the handset or press MUTE.
When you subscribe to the Caller ID service from your telephone company, Caller ID information is sent from the telephone company to your 9116LP telephone between the first and second ring. Therefore, if you want the telephone number of the incoming call to appear on the display and in the Callers List, you must wait until the information appears on the display before answering the telephone.
And that is how you make and answer calls on the Aastra 9116LP phone. If you have any questions, please see your System Administrator.
Shop our selection of new and refurbished business phones and telephone equipment from leading manufacturers such as Aastra online at Startechtel.com. Call 800-564-8045 to place your order over the phone. You may also connect with us on Facebook, Twitter, LinkedIn, and Pinterest.
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Conferencing On The ShoreTel 480G IP Phone
A conference call involves more than two parties connected in a call. The conference feature is especially helpful if you need to conduct a meeting with remote workers or clients. This can effectively save time and cut down on travel expenses by offering an easy and convenient way to collaborate with others.
On the ShoreTel 480G IP phone, the number of people you can conference together in a call using your Conference button depends on the system configuration. Contact your ShoreTel Connect administrator for the details about your system’s conference capabilities. Follow along to learn how to make a Conference call on your ShoreTel 480G IP phone.
Making A Conference Call
You can set up a conference call using either of the following approaches:
• In a blind conference call, you conference the people together without the other person first answering your call.
• In a consultative conference call, you talk to the person before adding that person to the conference call.
To make a conference call:
1. Dial the extension of the first person you would like to include in the conference call, and consult with that person.
2. Press the Conference button. The call is then put on hold.
Tip: Press Cancel soft key or the Hold button if you want to cancel the conference.
3. Dial the extension of the next person you would like to add to the conference call.
4. Optionally, after dialing the extension, you can quickly do one of the following:
a. Press the Confer soft key to initiate a blind conference call.
b. Press the Consult soft key or wait until the timeout ends to initiate a consultative conference.
c. If you have the necessary permissions, press the Intercom soft key to connect with the other party through the intercom.
5. Do one of the following:
a. While the phone rings, proceed to the next step.
b. Wait for the person to answer, and consult with the person if necessary.
6. If you’ve initiated a consultative or Intercom conference, when prompted press the Yes soft key to proceed with the conference.
A three-way conference call is established. Your phone displays the number of other participants included in the conference call.
7. Repeat steps 1-6 for each additional person you want to include in the conference call.
Tip: If you want to see the names of the people included in the conference call, press the Show soft key. While showing conference participants, to drop a party from the conference call, use the ▼ or ▲ navigation keys to scroll to that person’s name within this list. With the name highlighted, press the Drop soft key. To return to the conference screen, press the Back soft key.
Using The Merge Feature To Conference Active Calls
When you are engaged in an active call or a conference call, you can add another incoming or held call to your conference call through the Merge feature.
• To add the call to an existing call or conference call, press the Merge soft key.
o If there is only one other call on the phone, the new call is automatically added to the held call or conference call.
o If more than one other call is on hold, the phone displays a list of calls you can merge the active call to. Use the navigation key pad to scroll to the call you want to merge, and press the Merge soft key.
o If the call in focus is a held call, when you press the Merge soft key it merges the held call to the active call.
And that is how you make a conference call on the ShoreTel 480G IP phone. Any further questions should be directed to your ShoreTel Connect administrator.
To find a great selection of new and refurbished business phones from top manufacturers such as ShoreTel, please visit Startechtel.com. If you have any questions regarding our stock or pricing, please feel free to call us at 800-564-8045. For the latest news and updates, connect with us on Facebook, Twitter, LinkedIn, and Pinterest.
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Forwarding Calls On The Cisco 7960G IP Phone
The Cisco 7960G IP phone offers a beautiful design along with exceptional features and accessibility. Thanks to its smart pricing and user friendly interface, the Cisco 7960G IP phone is ideal for small and large businesses alike.
Of its excellent features is Call Forwarding. Call forwarding allows you to redirect all incoming calls from your Cisco IP Phone to another number.
Use call forwarding to:
- Send incoming calls to another number where you can answer the calls (for example, if you are going to be working in an alternate office).
- Send incoming calls directly to your voice messaging system through the call forwarding feature.
Call forwarding can send your calls to another Cisco IP Phone or to a traditional analog phone.
If there is no answer at the forwarded number, either by a person or by a voice messaging system, the call will be sent back to your voice messaging system.
Setting Up Call Forwarding On Your Phone
1. Press the CFwdAll softkey. You should hear two beeps.
2. Enter the number to which you want to forward all of your calls, exactly as you would if you were placing a call to that number.
- For example, enter an access code such as 9 or the area code, if necessary. Your system administrator might restrict the call forwarding feature to numbers within your company.
After you enter the number, an animated phone icon with a flashing right arrow appears in the upper-right corner of the LCD screen. The LCD screen also displays a message confirming the number or extension to which your calls are being forwarded.
3. To cancel call forwarding, press the CFwdAll softkey.
Note: You can use the User Options web pages to set up call forwarding when you are not at your phone, or to use call forwarding to send all of your incoming calls directly to your voice messaging system without causing your desk phone to ring.
Canceling Call Forwarding On Your Phone
To cancel call forwarding from your phone, press the CFwAll softkey.
And that is how you use Call Forwarding on the Cisco 7960G IP phone. Please see your System Administrator for further questions.
Get the Cisco 7960G IP phone and find more new and refurbished phones and equipment for affordable prices at Startechtel.com. For pricing and availability on specific products, feel free to contact us at 800-564-8045. You may also connect with us on Facebook, Twitter, LinkedIn, and Pinterest.
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How To Use The Paging Feature On The Avaya Merlin Magix 4412D+ Phone
The Paging feature on business phones allows you to make an announcement to numerous people through your phone system. On the Avaya Merlin Magix 4412D+ phone, there are two types of paging: Group Paging and Loudspeaker Paging.
Group Paging
Group Paging allows you to broadcast an announcement through the speakerphones of telephones on extensions that are placed into paging groups.
To broadcast an announcement to a paging group, first lift the handset then dial the extension of the paging group. You can also program a button with a paging group extension by using the Auto Dial feature.
Loudspeaker Paging
Loudspeaker Paging allows you to broadcast an announcement over a loudspeaker connected to the system.
Pages over a loudspeaker paging system are heard everywhere in the building or only in a particular area, depending on whether or not the loudspeaker system is a multizone paging system.
To broadcast an announcement over a loudspeaker, press the button labeled for “Loudspeaker Paging.” If you do not have this button on your telephone, see your System Manager.
And that is how you use the paging feature on the Avaya Merlin Magix 4412D+ phone. For further information, please see your System Manager.
Visit Startechtel.com to find great prices on a vast selection of new and refurbished business phones and equipment from top manufacturers including Avaya. For pricing, availability, or other questions regarding our stock, please call 800-564-8045. You may also connect with us on Facebook, Twitter, LinkedIn, and Pinterest.
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Call Hold On The Comdial Impression 2022S Phone
Affordable and easy-to-use, the Comdial Impression 2022S phone is a great option for offices both small and large. With heavy call traffic, the Comdial phone features can be extremely helpful. From assisting customers to boosting productivity, features like Hold and Transfer can benefit both your employees and business overall. Learn how to use the Call Hold feature on the Comdial Impression 2022S phone by following these steps.
To place a call on hold:
1. Press HOLD.
2. Hang up the handset.
To return to a call that is on hold:
• Lift the handset and press the line button with flashing light
OR
• Press TAP.
To place a call on exclusive hold:
1. Press HOLD twice and hang up the handset.
To retrieve an exclusive hold:
• Press the line button of the held call (button with flashing light)
OR
• Press TAP (if station does not have line appearance).
To place a call on hold at another telephone:
2. While on line, press INTERCOM (system places the call on hold).
3. Dial *90, then dial extension number of telephone to receive held call.
4. Hang up the handset.
To retrieve a held call at another station:
1. Lift the handset.
2. Press INTERCOM and dial #90.
3. Dial the extension number of the station that has the held call.
4. Answer call.
To answer a call at the extension receiving held call:
1. Lift the handset.
2. Press INTERCOM and dial #90.
To cancel directed call hold and retrieve the call:
1. Lift the handset.
2. Press INTERCOM, dial 4, and then dial the extension number of the telephone to which you directed the call.
3. Retrieve the call.
You can scan your held calls and retrieve a specific one:
1. Lift the handset (if your station does not have prime line or idle line preference).
2. Press HOLD repeatedly to scan the held call list.
3. Press TAP to retrieve desired call.
For example: If five calls are holding and you wish to retrieve the second call you placed on hold, press HOLD three times to scroll from help call #5 to call #4 to call #3, and to call #2, then press TAP to retrieve call #2.
And that is how you use the Call Hold feature on the Comdial Impression 2022S phone. To learn more, please see your System Administrator.
Find this Comdial phone and many more new and refurbished business phones and systems online at Startechtel.com! Please feel free to call 800-564-8045 if you have questions regarding our inventory. You can also connect with us on Facebook, Twitter, LinkedIn, and Pinterest.
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Conference Calls On The Vodavi Starplus 2803 Phone
Compact and reliable, the Vodavi Starplus 2803 phone is an affordable option for your business. Its simplistic yet functional design makes it easy to use. It also offers convenient call features including conferencing, which allows you to speak to two parties on one call. To learn how to use this feature on the Vodavi Starplus 2803 phone, follow these steps.
To initiate a conference call:
1. Press a LINE button and dial the first party’s telephone number.
2. When the first party answers, advise them that a conference call is being established and press the HOLD button.
• The green Line indicator will extinguish, and the Hold indicator will illuminate red for that line.
3. Press the other LINE button; dial the second party’s phone number.
4. When the second party answers, advise them of the conference call and then press the CONF button.
• The first call will be released from Hold and you will be able to converse with both parties at the same time.
• The red Conference LED illuminates steady, and the green LEDs for both lines will remain lit.
If the second party’s line is busy:
• Press the first LINE button to return to the first party.
• The first party is released from Hold; resume your conversation.
To terminate a conference call:
1. Hang up the handset, or press the SPKR button if in SPKR mode. Both Line indicators will extinguish.
2. Press the CONF button in order to terminate this function.
Note: If the CONF button is not pressed after you hang up, both lines will be accessed simultaneously the next time the telephone is used.
To talk with only one party from the conference:
1. Press the LINE button for the desired conversation.
• The red Conference LED will extinguish; Line LED will light steady for selected line; the other line will be disconnected.
2. Resume the conversation.
To end a conference, placing both lines on Hold:
1. Press the HOLD button.
2. The red Conference LED will extinguish and the LIU LEDs will light steady red. Both first and second parties are placed on hold.
And that is how you use the Conferencing feature on the Vodavi Starplus 2803 phone. Please see your System Administrator for more information.
Shop our selection of new and refurbished Vodavi Starplus phones and equipment at Startechtel.com or call 800-564-8045 to speak with a representative. Connect with us on Facebook, Twitter, LinkedIn, and Pinterest.
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Call Handling On The Executone Encore CX Phone
The Executone Encore CX 2992503 Phone is reliable business phone that boasts 33 programmable buttons along with exceptional call features. It is a great, cost-effective choice for busy offices, with its straightforward and easy-to-use design. Follow these steps to learn some of the basic call handing on the Executone Encore CX phone.
Place an outside call:
- Press an outside line button or pool key.
- Dial the number.
- When the party answers, you may speak normally to use the speaker phone or lift the handset for more privacy.
Answer an outside call:
Your telephone may be programmed to allow you to answer a call just by lifting the handset or pressing “MON“. Otherwise:
- Lift the handset or press “MON” to use the speakerphone.
- Press the flashing outside line button or loop key.
Place an intercom call:
Dial the intercom number or press the programmed DSS or BLF station button.
- If the station rings, wait for the party to answer the phone.
- If you hear 3 bursts of tone, begin speaking immediately.
Answer an intercom call:
Depending on the mode at which your intercom signal is set, you will either hear ringing, 3 bursts of tone and a one-way announcement, or 3 bursts of tone and an announcement.
- If you hear ringing, lift handset or switch to HF to hear the caller and respond.
- If you hear 3 bursts of tone and a one-way announcement, lift handset or switch to HF to respond.
- If you hear 3 bursts of tone and an announcement, reply using the speakerphone or lift the handset.
Answer a call ringing at any station in your group:
- Lift the handset.
- Press **.
Answer a call ringing at a specific station in your group:
- Lift the handset.
- Dial*.
- Dial the station number of the ringing station.
Answer a parked call:
- Lift the handset or press MON.
- Dial *.
- Dial the location of the parked call (250-255).
Answer a recalling held call:
When a call has been placed on hold for a prolonged period of time, a recall ring will sound.
- Press the flashing line button or pool key.
- Lift the handset or press the flashing line key to retrieve the call.
Callback:
The callback feature programs a busy extension to ring your line as soon as the busy station becomes available.
- Press CALLBK when you hear the busy tone.
- Answer the callback by lifting the handset or pressing MON.
Place a call on hold:
This action will depend on how your system is programmed.
- If system hold is programmed as default (meaning any station may pick up the call), press HOLD once for system hold, twice for exclusive hold (meaning that only your extension may pick up the call).
- If exclusive hold is programmed as default, press HOLD once for exclusive hold, twice for system hold.
Place an intercom call on hold:
- Press HOLD.
- The button programmed for 76 flashes.
- Press the flashing button to pick up the call.
Call Park:
Call Park transfers an outside call to a station number between 250 and 255, where any station on the system may access the call.
- Press the TRANS button.
- Dial the location (250-255).
- Hang up.
Answer a parked call:
- Lift the handset or press MON.
- Dial *.
- Dial the location of the parked call (250-255).
If you have further questions regarding call handling on the Executone Encore CX phone, please see your System Administrator.
For great prices on new and refurbished business telephones, systems and equipment, please visit Startechtel.com or contact us at 800-564-8045. You may also connect with us on Facebook, Twitter, LinkedIn, and Pinterest.
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Forwarding Calls On The Nortel M3904 Phone
The Nortel Meridian M3904 phone supports up to 12 lines with 6 self-labeled, programmable line/feature keys and a 5-line, 24-character display. Equipped with excellent features and functions, such as Call Forward, the Nortel M3904 phone is a great option for your business office.
The Call Forward feature allows you to direct your calls to ring another line (Directory Number). You cannot forward calls while your telephone is ringing.
To forward your calls:
- Press the Forward key. The previously stored forward number appears, if one exists, and the screen displays “Enter forward number.”
- If desired, enter a new number. The existing number is automatically deleted. If you make a mistake, use the Delete key to delete the previous digit(s). Press Cancel to leave this screen without forwarding your telephone or changing the number.
- Press the Done key to activate Call Forward.
To view the number that your calls are being forwarded to:
- Press the Check Forward (CheckFw) key.
- Press the Exit key to return to the previous screen. This action will leave Call Forward active.
To cancel Call Forward:
- Press the Check Forward (CheckFw) key.
- Press the Cancel Forward (CanclFw) key.
Internal Call Forward allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing.
To forward your internal calls:
- Press the Internal Call Forward (IntForward) key, or lift the handset and enter the Internal Call Forward Activate FFC (Flexible Feature Code).
- Dial the DN where you want to forward your calls.
- Press the Internal Call Forward (IntForward) key.
To cancel Internal Call Forward:
- Press the Internal Call Forward (IntForward) key, or lift the handset and enter the Internal Call Forward Deactivate FFC.
To reinstate Internal Call Forward to the same number:
- Press the Internal Call Forward (IntForward) key twice.
Remote Call Forward feature allows you (from any telephone other than your own) to forward your calls to any telephone.
To activate Remote Call Forward:
- Lift the handset.
- If you call from a telephone outside the system, first dial your Direct Inward System Access number and wait for dial tone.
- Dial the Remote Call Forward Activate FFC to activate the feature.
- Dial your Station Control Password.
- Dial your DN. You get a dial tone before you dial your number.
- Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone.
- Press the # key.
Note: To forward calls to a previous call forward telephone number, skip step six above.
To cancel Remote Call Forward:
- Lift the handset.
- If you call from a telephone outside the system, first dial your Direct Inward System Access number and wait for dial tone.
- Dial the Remote call forward Deactivate FFC.
- Dial your Station Control Password.
- Dial your DN. You get a dial tone before you dial your number.
- Press the # key.
Note: When you use the Remote Call Forward feature to change the number to which your calls are being forwarded, this information is not updated on the display of your M3900 Series telephone. The telephone’s display will continue to show the last call forward number that was entered from the telephone using the Call Forward feature.
And that is how you use Call Forward on the Nortel M3904 phone. For further questions, please see your System Administrator.
If you’re looking for replacement Nortel phones or other new and refurbished telephone equipment for your business office, please visit Startechtel.com or call 800-564-8045. We are always happy to help you find the right business phones and systems for you. Find, follow, & like us on Facebook, Twitter, LinkedIn, and Pinterest.
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Speed Dial On The NEC Aspire Phone
NEC Aspire phones are reliable business phones which offer great quality for a cost-effective price. Some of its exceptional features include 12 user-programmable function keys with dual LEDs, handsfree answerback, intercom voice announcements, and speed dial.
The speed dial feature makes it easier for users to dial frequently called clients or contacts. Rather than dialing the entire number, you can access and call a contact by entering a speed dial code. Programming and using this feature on the NEC Aspire phone is simple – just follow these steps.
Program A New Speed Dial
1. Press SPEAKER key.
2. Enter 853.
3. Enter a speed dial code (000-999).
4. Enter the desired telephone number you want to store (up to 24 digits).
Note: Do NOT enter a 9 before the telephone number.
5. Press HOLD key.
6. Spell out the name using the dial pad.
Note: Press # to move cursor to the right, or press CONF key to move cursor to the left.
7. Press HOLD key.
8. Press SPEAKER key.
To Use Speed Dial
1. Lift handset or press SPEAKER key.
2. Press REDIAL key.
3. Enter desired code.
OR
1. Press DIR.
2. Press SPD.
3. Use arrow keys to scroll OR press a letter on the dial pad then use arrow keys to scroll.
Delete A Speed Dial
1. Press SPEAKER key.
2. Enter 853.
3. Enter the Code you would like to delete (000-999).
4. When the name and number appear, press CLEAR (top left key).
5. Press SPEAKER key.
And that is how you use the speed dial feature on the NEC Aspire phone. If you have any further questions, please see your System Administrator.
For great prices on new and refurbished business phones, phones systems, and telephone equipment from top manufacturers like NEC, please visit Startechtel.com. For questions on pricing and availability, please call 800-564-8045. You may also contact us on Facebook, Twitter, LinkedIn, and Pinterest.
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Troubleshooting The Polycom SoundStation2 Conference Phone
The Polycom SoundStation2 conference phone is a great asset for businesses and is perfect for small to medium-sized conference rooms and offices. With exceptional call quality and advanced connectivity options, the SoundStation2 is a sound investment.
As we all know, nothing is perfect, and you may come across some hiccups when using the SoundStation2 phone. Here are some of the most common issues along with helpful troubleshooting tips.
- No Dial Tone
The telephone cable must be plugged into an analog telephone jack. If the dial tone is not heard, verify the following:- Check that the console is operational.
- Check that the telephone cable from the interface module is connected to an analog telephone (POTS) line.
- Does Not Ring
- Check that the ringer is not turned off.
- If the volume is turned all the way down, increase the volume with the Volume buttons.
- Flickering LCD
If your screen appears to flicker, it may be because you are using a certain type of fluorescent lighting in your building. Move the phone away from the lights or replace the fluorescent bulbs. - Keypad Input Doesn’t Register
This could happen if you enter information too quickly. Press the alphanumeric buttons slowly. Some buttons may not be recognized if you press them too quickly. - Muffled or “In A Well” Reception
This is caused by high reverberant rooms and people speaking too far from the microphone.- Speak closer to the console so that the microphones pick up your speech more accurately.
- Add more sound absorbency to the room.
- Short Silences, Echos, or Clipped Speech
- Do not move the SoundStation2 console when it is in use.
- Keep your hands away from the console during calls.
- To avoid excessive noise around the unit, keep papers, cups, and other noise-producers away from the console.
- At the beginning of each call, let someone at each location speak in turn for a few moments to enable SoundStation2 to adapt to its environment.
- The other parties may be using non-Polycom equipment which may cause audio performance issues.
- Try calling again; a different line may provide a better connection.
- Physical Damage
- If physical damage is severe enough that the internal parts become visible, disconnect the SoundStation2 immediately.
- Do not reconnect the telephone network until the SoundStation2 has been repaired.
To get the best performance:
- Position the SoundStation2 in the center of the conference table or desk.
- Do not move the Soundstation2 during a call.
- Do not shuffle papers near the SoundStation2.
- Position extended microphones 7′ from the SoundStation2 console.
- Speak at a normal conversation level, and direct your voice towards the console or towards the extended microphone.
- Unplug all cords before cleaning the SoundStation2. Do not use liquid cleaners or aerosol cleaners. Use a damp, soft cloth for cleaning.
If you need further assistance regarding your Polycom SoundStation2 conference phone, please contact your original equipment provider.
For the best Polycom parts, accessories, and replacement phones, along with a vast collection of new and refurbished telephones and equipment, please visit Startechtel.com. If you have any questions about our inventory or would like to speak with a representative directly, please call 800-564-8045. You can also connect with us on Facebook, Twitter, LinkedIn, and Pinterest.
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