How To Use The Stored Number/View Feature On The Avaya Definity 6408 Phone
The Avaya Definity 6408 phone provides users with convenient features, including the Stored Number/View feature. This allows you to do the following:
- Check the phone number stored as an item on an Abbreviated Dialing List.
- Check the last dialed phone number.
- Check the name of the feature that has been programmed on any of your phone’s call appearance or feature buttons.
To utilize these features, begin by pressing the MENU button. Then press the View/BtnVu softkey or the VIEW button. Then proceed to the appropriate steps:
1. To view the number stored as a list item, press the selected Person List (Pers List) or Group List (Grp List) or System List (Sys List) button. Or you may dial the appropriate Abbreviated Dialing (AD) list code for List 1, List 2, or List 3. Please note that an Enhanced List (Enhcd List) may also be available – please see your System Manager for more information.
Next, dial the selected list item and the stored number will appear on the display. To see another stored number, select the desired list and follow the same steps. When you are finished, you may hang up. To return to the Normal Display Mode, press the Exit button.
2. To view the last phone number dialed, press the Redial button.
3. To view the feature stored on a call appearance/feature button, press the selected feature button. The name will appear on the display.
To view the number stored on an Abbreviated Dialing (AD) button, press the selected AD button.
You may repeat these steps accordingly to view another feature or number. To return to the Normal Call-Handling Mode display, press the Exit button.
And that is how you use the Stored Number/View feature on your Avaya phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.
For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.
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The Power Of Telephone Calls
Let’s take a look at why most people dislike phone calls. When you dial someone’s number, even if the call is previously scheduled, there is an uncertainty whether the party will answer or not. And with each unanswered ring, you can feel the anxiety build. In addition, phone calls can be inefficient. Just think of the many times you’ve inadvertently began a game of phone tag.
With cell phones, there is also the inevitable lag, which can result in speaking over each other and having to repeat yourself. And then there are those who do not grasp the concept of phone etiquette (ex. eating over the phone, carrying on conversations in inappropriate places).
While these reasons are sufficient to avoid phone calls, the root of our apprehension can boil down to not wanting to bother people, but mostly, our fear of rejection. Because we don’t enjoy hearing “No” we will tend to avoid situations with the likeliness of that outcome.
But in the same vein, these flaws are what make the telephone so great. Email and text are quick and easy, but there is room for misinterpretation. Video conferencing is like a phone call, but adds the element of worrying about your appearance. Of these modes of communication, nothing beats the telephone.
Think about it – Making a phone call puts you in a relatively uncomfortable situation, but it also forces you to endure it and find a way to get out. This process shows that you are invested because you made the effort and you’ve prepared. You should not worry about bothering the other person because your conviction will convey that your message matters and is not a waste of time. With each phone call, you build character and grit, which are traits that can help you succeed.
The next time you avoid a phone call by communicating via text or email, ask yourself why. Put your hesitations and fears aside and make the call.
Do you have anything to share regarding your love or disregard for the telephone? Share with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.
If you’re looking for a quality business phone, shop our selection of new and refurbished phone systems and more at Startechtel.com. Please call 1-800-564-8045 if you have any questions, need help locating a specific product, or would like to speak with us directly.
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The Growth Of Video Conferencing
Changing Communication
Email and telecommunications are highly coveted forms of business communications in most offices. However, conference rooms are now incorporating more video solutions to enhance meetings. Aside from increasing productivity, video conferencing allows businesses to build stronger employee and customer relationships.
Adoption
In the beginning, cost was a major drawback for video conferencing solutions. Because prices were often too high (especially for small businesses), deployment was low. Luckily, technology improved and more cost-effective solutions were made available. The decreasing price of network bandwidth and emergence of smarter video solutions spurred widespread adoption.
Video conferencing applications are also being used in other industries including healthcare and education. Health care organizations are using video conferencing to extend their services, while educational institutes are providing tutorial and training services via video conferencing solutions.
Video-as-a-Service
From hardware and equipment to web-based solutions to cloud-based solutions, video conferencing is evolving. The room-based video conferencing model will remain a lasting staple, however, cloud-based solutions are becoming increasingly popular.
Over time, conference rooms will become more complicated with various solutions and services. Because of this, Video-as-a-Service (VaaS) will be a more welcome solution as it will avoid the clutter and provide easy deployment.
Video Platform as a Service (Video PaaS) will be valuable in other industries including tele-health, media and entertainment, education, and banking and finance industry. Unfortunately, drawbacks lie in the concerns for data security, quality, and a lack of a proper business case for real-time communications.
Mergers & Acquisitions
In the wake of connected workplaces, conference meetings are the go-to when it comes to quick decisions without the hassles and costs of travel. In order to break into different industries, leading video conference manufacturers are hard at work on expansion plans via mergers and acquisitions.
Does your business employ video conferencing solutions? What are your predictions on the future of video conferencing? Share with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.
Find a great selection of video phones, conference phones, and more at Startechtel.com. If you have any questions or need assistance, please call 1-800-564-8045.
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How To Use Call Pickup On The Avaya Definity 6408 Phone
The Avaya Definity 6408 phone boasts the Call Pickup feature. This allows you to answer a call for another extension at your telephone, so long as that extension is in your pick-up group. If you have access to the Directed Call Pickup feature, it allows you to pick up a call ringing at a specific extension without the extension being a member of your pickup group. Follow along as we guide you through the steps to use these features on your Avaya Definity 6408 phone.
Call Pickup
To answer a call placed to a member of your pickup group, when your phone is idle, press the MENU button, then press the Call Pickup (CPkUp) softkey.
If your phone does not have a display, press the CallPickup button, if administered, or dial the Call Pickup access code.
The called telephone will stop ringing and you will be connected to the ringing call.
Directed Call Pickup
This feature is designed for covering calls when someone is away from their desk. In this case, as mentioned previously, you do not have to be a member of the same pickup group.
To answer a call directly for someone else in your office, press the Direct Call Pickup (DirCallPkUp) button, or dial the Directed Call Pickup access code. Next, dial the extension of the ringing telephone. The called telephone will stop ringing and you will be connected to the ringing call.
And that’s how you use the Call Pickup features on your Avaya phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.
For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.
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How VoIP Can Improve Collaboration
Although collaboration may be difficult to articulate, VoIP is not. And because VoIP is easy and clear cut, it can help to lead the way into more collaboration. Because telephony is no longer a primary mode for communication, it may be hard to grasp how VoIP can facilitate collaboration. Here are a few ways that VoIP influences employee collaboration.
Voice
VoIP offers more than just telephony. It enables other forms of voice, which is critical for getting a wider range of employees to use modern collaboration solutions.
Real Time Communication
When you’re up against a deadline and need an answer, response, or approval immediately, real time communication is the only way to get it done. Although messaging applications are growing in popularity, they are still not the best solution for real time communications. Until these applications improve and become the norm, VoIP is the best way to get real time communication done.
Flexibility
Because VoIP is web-based, it provides the same flexibility as other collaboration applications. But unlike legacy, VoIP provides employees accessibility to the company phone system and other modes of voice from any broadband connection, thus making it an ideal solution to drive collaboration.
Integration
Legacy doesn’t provide much room, if any, for integration, which is the beauty of VoIP. VoIP offers a wide range of support for other applications, which enhances the collaboration experience.
Affordability
Paying for workplace applications is not usually a concern for end users, however, anything that’s free or near-free has an allure. There are web-based VoIP applications that provide voice for little to no cost. Because of this, VoIP can be an easy and cost-effective way to encourage collaboration, within and outside of the workplace.
What collaboration solutions do you use within your office? Is a VoIP phone system one of them? Share your experiences with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.
Choose from our great selection of new and refurbished VoIP phones and phone systems to suit your needs. Browse online at Startechtel.com or call 1-800-564-8045 to speak with us directly.
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How To Use Call Forwarding On The NEC DTP 16D-1 Phone
There are a few options for Call Forwarding on the NEC DTP 16D-1 phone. First, Call Forwarding – All Calls allows your incoming calls to be immediately forwarded to another destination. Call Forwarding – Busy allows your incoming calls to be forwarded to another destination when the telephone is busy. Lastly, Call Forwarding – No Answer allows your incoming calls to be forwarded to another destination when there is no answer. Follow these steps to set Call Forwarding on your NEC phone.
Start by pressing SPEAKER and you should hear a dial tone. If you are setting this feature for another station, press SUBLINE APPEARANCE. Then do one of the following:
- To set Call Forwarding – All Calls, press FWD or dial the Call Forwarding access code.
- To set Call Forwarding – Busy, press FWD-BY or dial the Call Forwarding – Busy access code.
- To set Call Forwarding – No Answer, press FWD-NA or dial the Call Forwarding – No Answer access code.
You should then hear a special dial tone. Next, dial the destination station or the external phone number, and then you should hear the Service Set tone. The FWD LED will light at your station or at the Dterm of the subline station you are setting. You may then press SPEAKER to end your session.
To cancel Call Forwarding, press SPEAKER and you should hear a dial tone. If you are cancelling this feature for another station, press SUBLINE APPEARANCE.
- To cancel Call Forwarding – All Calls, press FWD or dial the Call Forwarding access code.
- To cancel Call Forwarding – Busy, press FWD-BY or dial the Call Forwarding – Busy access code.
- To cancel Call Forwarding – No Answer, press FWD-NA or dial the Call Forwarding – No Answer access code.
You should hear the Service Set tone and the LED will turn off at your station, or at the Dterm of the subline station. Then press SPEAKER to end your session.
And that’s it! Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.
For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.
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What You Need To Know About Hosted PBX Systems
A hosted PBX system is a cost-effective solution as it offers lower upfront costs and eliminates ongoing maintenance costs. You may have the option to purchase IP phones or lease them until the end of the contract, then which they will become assets of the company.
Some of the benefits and features include (but are not limited to):
- Caller ID allows for the caller’s number, whether internal or external, to show on the screen (unless the party is calling from a private number. Caller ID Blocking can be turned on or off through the portal to set your outbound number as private or not.
- Simultaneous Ringing allows your incoming calls to ring at your IP extension as well as your mobile phone. This allows you to be more accessible, whether you are in the office or out on the field.
- HD Voice provides high quality audio for a more enhanced calling experience for both parties.
- Remote Handset Provisioning simply means that your provider will take care of all the configurations for your IP phones as well as any firmware updates, ensuring that your system is up-to-date.
- The Online Portal varies among providers, but allows easy accessibility, as well as immediate changes to customize your system as necessary.
- Scalability refers to the expansion or downsizing of the business. As mentioned previously, adding or removing extensions can easily be done via the online portal, which is more cost-effective than standard PSTN since new wiring would be necessary for new phones and connections.
- Real-Time Call History provides up-to-date information on calls made/received and cost of calls for the business as a whole, in addition to specific extensions as well.
- Voicemail To Email automatically converts your voice messages to text and delivers them straight to your email.
- Auto Attendant acts as a receptionist, receiving and rerouting calls for a more seamless connection to the appropriate department or extension.
- An added benefit of a hosted PBX system is the built-in security provided to protect your business as well as potentially sensitive data about your employees and customers.
As evidenced above, a hosted PBX system can help your business save money while providing increased reliability and services. Does your business use a hosted PBX system? Share your experiences with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.
Shop our selection of new and refurbished business phones, conference phones, and more at Startechtel.com. Please call 1-800-564-8045 if you have any questions or would like to speak to a representative.
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How To Use Call Timers On The Avaya Definity 6408D+ Phone
The Call Timer and Timer features on the Avaya Definity 6408D+ phone differ slightly, but both enable you to keep track of the elapsed time on a call. To learn how to use these features, follow these steps.
Once activated, the Call Timer will automatically measure the elapsed time on calls. You must turn off the feature if you do not wish to measure call times. This feature can only be used if your telephone is connected to a DEFINITY ECS Release 6.3 or later. Please check with your System Administrator to see if you may use this feature.
To activate the Call Timer, press the MENU button and then press the Call Timer (C Time) softkey or the Call Timer button (if administered). You may repeat these steps to turn off the Call Timer.
The Timer feature must be turned on for each individual call you wish to time. At the end of the call, you must immediately turn off the feature. This feature can be used with any DEFINITY switch release. Please check with your System Administrator to see if you may use this feature.
To use the Timer feature, press the MENU button and then press the Timer softkey (which will exit you from softkey mode) or press the Timer button (if administered). To stop the Timer and clear the display, repeat these steps.
And that is how you use the timers on your Avaya phone. Check out this and other video tutorials on our YouTube channel. You may also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest for updates.
For an excellent selection of business phone systems and equipment, you may visit us online or call 1-800-564-8045.
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Improve Your Email Communications
While other modes of communication are more effective, they are not always the most practical solution. Overall, emails are a quick and less intrusive, thus their frequent use. Since email isn’t going anywhere, we must address the potential communication risks and discover ways to avoid making these mistakes.
Here are some of the most common email communication problems we can encounter.
- Lost In Translation
When we send messages via email, the recipient is presented with text only. Without viewing body language or hearing tone and inflections, the message can get misinterpreted. Conveying sarcasm, excitement, or other emotions can be challenging through email.
- Filled With Errors
Because emails are so convenient, we are often multitasking when drafting them. Whether on our computers, tablets, or smartphones, we are prone to typos and errors, especially if we are not playing close attention to detail. This can result in unprofessional and misunderstood messages.
- Delayed Decisions
Email allows us to read and respond to them on our own terms, which is not always in a timely fashion. While your message may pop up immediately, the recipient may not address it as quickly as you may like. This can result in delayed decisions or answers.
- Lost Messages
On occasion, emails can get lost (and we may never know where they go). When this happens, depending on the importance of the email, the consequences can be dire.
The chance that you have experienced one or all of these things at some point in your career is high. With that being said, we must improve our communication skills to excel in the professional landscape.
Here are some tips to enhance your email communication skills.
- Effective Subject Line
If you want your emails to be opened quickly, a strategic, well-written subject line is key. Writing the subject line in a call-to-action format might be the best approach. For example, if your email pertains to the Johnson Project, instead of simply putting “Johnson Project” you can use something like “Approve the Johnson Project by 3pm.”
- Enable Prompts
Email platforms have an option to prompt a review before an email is sent. Make sure this option is enabled because it prevents you from prematurely sending an email and forces you to review your message before actually sending it. This minor step can save you lots of trouble in the long run.
- Get To The Point
Your time is precious and so is your recipient’s so keep your emails brief and straight to the point. If you have a lot of information to purvey, try starting with a quick introduction and use bullet points for an easier scan.
- No Confidential Info
Confidential information has no place in email, even if you think it is just between you and your recipient. If your email gets hacked or if it ends up in the wrong hands somehow, you can face serious consequences.
- Never Email Angry
Emotions are a dangerous thing. And while an angry phone call can be bad, an angry email is worse. Once you hit send, there is record of what you said. It can be shared, printed, saved, and used against you. If you feel the urge to send an emotionally charged email, take a breath, get up from your desk and take a short walk around the office or outside. This quick break will hopefully calm your nerves and force you to reevaluate your actions.
- Maximize Your Signature
Your signature can be a powerful thing. You want people to be able to contact you, so it is wise to include all of your contact information, your title and company name, plus any social media and websites. Not only does this provide your recipient with the many different avenues to connect with you, but you are also showing confidence in yourself and your company.
Did we miss anything? Share your own helpful tips with your peers and us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.
Find the best prices on a wide selection of new and refurbished business phones, phone systems, networking equipment and more at Startechtel.com. Shop online or call 1-800-564-8045 to speak with a representative.
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